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- Tasks: Support the Customer Services team with administrative tasks for Specialist Mortgage products.
- Company: Dynamic financial services company based in London with a hybrid working model.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Join a fast-paced environment and make a real difference in customer service.
- Qualifications: 5 GCSEs including English and Maths, customer service experience preferred.
- Other info: Great opportunity for career development in the financial sector.
The predicted salary is between 36000 - 60000 Ā£ per year.
š Location: Head Office, London
š Hours: Monday to Friday, 9:00amā5:30pm
š Working Pattern: Hybrid (50/50)
š¤ Reports to: Customer Service Team Manager
š¦ Department: Service Operations - Customer Services - Specialist Mortgages Operations
š About The Role
The Loans Administrator will support the Customer Services team by providing comprehensive administrative assistance in the servicing of Specialist Mortgage products. The role is responsible for ensuring all related tasks and documentation are completed accurately, efficiently, and to a high standard, in line with the Groupās internal processes, regulatory requirements, and risk appetite.
š¼ Key Responsibilities
- Actively and efficiently managing the teamās inbox, ensuring all inbound enquiries are registered on the teamās central spreadsheet in accordance with internal procedures and processes, escalating any queries to senior colleagues or the Team Manager where necessary.
- Professionally handling all inbound telephone calls and supporting customers and/or their appointed representative(s) with their queries and/or fielding telephone calls to the correct colleague/department, ensuring the delivery of firstāclass customer service.
- Providing firstāclass customer service both verbally and in writing to customers and/or their appointed representative(s).
- Accurately undertaking the refund and invoice payment referrals via the Groupās payment system.
- Delivering timely and comprehensive administrative support to customers and to the team which includes the drafting of welcome letters, annual statements, amending customer entries within the Groupās systems (including personal detail changes and changes to direct debit details).
- Providing support to the Loans Officer, Loans Manager and Head of Department with operational and project activities as required.
šÆ What Weāre Looking For
- Hold at least 5 GCSEs including English and Maths (or equivalent) at least Grade C (or equivalent) or above.
- Previous customer service and/or administrative support experience, preferably within the Financial Services sector, would be advantageous.
- Demonstratable experience dealing with high volumes of customer information and numbers is essential.
- A keen interest working within a fastāpaced specialist mortgages environment with a keen interest to learn and develop.
- Respectable organisational and time management skills.
- A customer centric approach with a strong desire to deliver excellence.
- Outstanding attention to detail.
- Adaptable to change.
- A proāactive and canādo attitude with a desire to take ownership of matters to deliver good customer outcomes and solutions.
Loans Administrator employer: Hampshire Trust Bank
Contact Detail:
Hampshire Trust Bank Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Loans Administrator
āØTip Number 1
Network like a pro! Reach out to people in the financial services sector, especially those who work with specialist mortgages. A friendly chat can lead to insider info about job openings or even a referral.
āØTip Number 2
Prepare for interviews by practising common questions related to customer service and administrative roles. We recommend role-playing with a friend to boost your confidence and refine your answers.
āØTip Number 3
Show off your organisational skills! Bring examples of how you've managed high volumes of information in previous roles. This will demonstrate your ability to handle the fast-paced environment we thrive in.
āØTip Number 4
Donāt forget to apply through our website! Itās the best way to ensure your application gets noticed. Plus, it shows youāre genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Loans Administrator
Some tips for your application š«”
Tailor Your CV: Make sure your CV is tailored to the Loans Administrator role. Highlight any relevant experience in customer service or administrative support, especially within financial services. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Donāt forget to mention your attention to detail and customer-centric approach ā we love that!
Showcase Your Skills: In your application, be sure to showcase your organisational and time management skills. Give examples of how you've handled high volumes of information or managed multiple tasks efficiently. We appreciate candidates who can demonstrate their abilities!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. Itās super easy and ensures your application goes directly to us. Plus, youāll get to see more about our company culture and values while youāre at it!
How to prepare for a job interview at Hampshire Trust Bank
āØKnow Your Stuff
Make sure you understand the role of a Loans Administrator inside out. Familiarise yourself with specialist mortgage products and the key responsibilities listed in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
āØShowcase Your Customer Service Skills
Since this role is all about providing first-class customer service, be ready to share examples from your past experiences. Think of specific situations where you handled customer queries effectively or went above and beyond to ensure satisfaction. This will demonstrate your customer-centric approach.
āØBe Organised and Detail-Oriented
Highlight your organisational skills during the interview. You might be asked how you manage high volumes of information, so prepare to discuss your methods for staying organised and ensuring accuracy in your work. Mention any tools or systems you use to keep track of tasks and details.
āØAsk Smart Questions
Prepare thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the company culture, or how success is measured in the role. Asking insightful questions shows that you're engaged and serious about the opportunity.
