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For Companies At a Glance
- Tasks: Generate quality mortgage applications and support brokers in a dynamic lending environment.
- Company: Join Hampshire Trust Bank, a specialist bank focused on helping UK businesses thrive.
- Benefits: Enjoy competitive pay, bonuses, private health insurance, and 25 days holiday plus more!
- Why this job: Make a real impact in finance while developing your career in a supportive team.
- Qualifications: Experience in lending or customer service, with strong communication and organisational skills.
- Other info: Flexible hybrid working, excellent growth opportunities, and a commitment to mental wellbeing.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Lending Manager role at Hampshire Trust Bank.
Location: Head Office, London
Hours: Monday to Friday, 9:00am–5:30pm (with flexibility as required)
Working Pattern: Hybrid (50/50)
Reports to: Head of New Business – Specialist Mortgages & Bridging Finance
Department: Specialist Mortgages & Bridging Finance
About HTB
Hampshire Trust Bank is a specialist bank, staffed by experts focused on helping UK businesses realise their ambitions. We offer niche specialty lines, as an SME bank, targeting under‑served segments. Our dedicated Wholesale Finance, Asset Finance, Bridging Finance, Development Finance and Specialist Mortgages teams ensure that businesses receive the outstanding service, lasting relationships, integrity and expertise they need to prosper. We also provide savings accounts to individuals and businesses and since we lend to SMEs, our savers can be sure their money will help boost the British economy. Our vision is to be the go‑to bank in our chosen markets; to deliver positive customer outcomes, rewarding careers and great shareholder value through a high‑performing culture grounded in excellence and integrity.
About The Role
- Generate quality mortgage loan applications through our network of brokers in line with business targets.
- Support the Business Development Managers with broker onboarding, ensuring all documentation and checks have been carried out and the broker onboarding process has been followed.
- Work closely with the Business Development Managers, following up on appointments and new business leads.
- Take inbound calls on new loan scenarios, assisting the broker with loan structuring and product selection.
- Develop and maintain close and regular contact with brokers and clients ensuring communication of requirements to and from all parties are both clear and unambiguous.
- Discuss and follow up on all issued DIPs with the broker/client to ensure full understanding of requirements and product terms.
- Update the company database and systems, maximising the systems capability and using it both as a task prompt and as an audit trail.
- Assist the broker with any questions the borrower may have with the terms/pricing/structure of the loan.
- Follow up and track initial loan enquiries.
- Achieve the monthly individual and company completion targets.
- Ensure the broker and client receive a ‘best in class’ service every time.
- Work closely with underwriting to ensure HTB originates and maintains a quality loan portfolio.
- Discuss and process loans with borrowers direct if required.
- Provide excellent customer service.
Qualifications / Experience
- Demonstrable experience in a lending environment.
- Experience in structuring lending proposals desirable.
- Typically have experience in a customer service environment.
- Intermediate level skills in Microsoft Word and Excel are essential.
Competencies and Attributes
- Exceptional organisation and time management skills.
- Good communication skills.
- Delivery of excellence in customer service, customer‑centric approach.
- Risk awareness.
- Team player.
Benefits
- Competitive remuneration.
- Discretionary annual bonus.
- Annual pay review.
- Private Medical Insurance (Bupa).
- Mental health & wellbeing support via YuLife & Bupa.
- 25 days annual leave (increasing with service) + Holiday Buy Scheme.
- Cycle to Work Scheme & Green Car Scheme.
- Enhanced family leave policies.
- Study support & professional membership.
- YuLife Rewards – discounts on retail, lifestyle & experiences.
- Pension scheme – 8% employer contribution (non‑contributory).
- Interest‑free season ticket loan.
- Annual volunteering day & Net Zero employer commitment.
Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Finance and Sales
Industries: Banking
Lending Manager employer: Hampshire Trust Bank
Contact Detail:
Hampshire Trust Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lending Manager
✨Network Like a Pro
Get out there and connect with people in the industry! Attend networking events, join relevant online groups, and don’t be shy about reaching out to current employees at Hampshire Trust Bank. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Ace the Interview
When you land that interview, make sure you know your stuff! Research Hampshire Trust Bank’s values and recent projects. Prepare some questions that show you’re genuinely interested in their work and how you can contribute as a Lending Manager.
✨Follow Up
After your interview, don’t forget to send a thank-you email! It’s a great way to express your appreciation for the opportunity and reiterate your enthusiasm for the role. Plus, it keeps you fresh in their minds!
✨Apply Through Our Website
Make sure to apply directly through the Hampshire Trust Bank website. It shows you’re serious about the position and helps us keep track of your application. Plus, you’ll get all the latest updates on new roles and company news!
We think you need these skills to ace Lending Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lending Manager role. Highlight your experience in lending environments and customer service, as these are key for us at Hampshire Trust Bank.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've achieved targets or provided excellent customer service in the past.
Showcase Your Skills: Don’t forget to mention your intermediate skills in Microsoft Word and Excel. These are essential for the role, so let us know how you’ve used them in previous jobs.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Hampshire Trust Bank
✨Know Your Stuff
Before the interview, make sure you understand the lending landscape and the specific products offered by Hampshire Trust Bank. Brush up on your knowledge of mortgages, bridging finance, and how to structure lending proposals. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, be ready to share examples from your past experiences where you've gone above and beyond for clients. Think of specific situations where your communication skills made a difference, as this will resonate well with the interviewers.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and what success looks like in the Lending Manager role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Demonstrate Team Spirit
Hampshire Trust Bank values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share stories that highlight your ability to work closely with colleagues, brokers, and clients to achieve common goals, as this will align with their emphasis on building lasting relationships.
