Online Sales Support Specialist

Hampshire Recruitment Group is thrilled to be partnering with a dynamic company in Alton seeking a candidate who is looking to join a team that values innovation, collaboration, and making a difference. Reporting into the Director, success in this role requires an ambitious and digitally minded individual whose primary role is to assist with the growth and servicing of a portfolio of key e-tailers, increasing the digital mix of business in line with overall organisational objectives. You will develop your own ideas but also provide valuable knowledge and expertise of best practice tactics with the ability to build a best-in-class customer proposition to ensure maximised sales and revenue opportunities. Responsibilities: This role primarily focuses on promoting products across multiple platforms, ensuring the complete product line is represented with accurate data for each item Ability to manage several projects simultaneously and under tight timeframes Develop and maintain strong relationships with key web/tech personnel within the online client base to strengthen the listing portfolio, the positioning, description, and searches per client to positively impact sales potential Manage the uploading of new products, imagery, and inputting of product information alongside system and process updates, campaigns, trading initiatives and housekeeping exercises Assist the Director with maximising sales for all key trade activities such as Black Friday, Cyber Monday, holiday promotions and any other fundamental business campaigns Research and identify new sites and channels, source new opportunities and growth, both generally and product specific Analyse the metrics and deliver regular customer ecommerce trading performance Reporting to Senior Management and other key business stakeholders, KPI’S, engagement and shopping trends, providing data-driven insight to better understand shopping behaviour across numerous customers and their varying sectors Relentlessly identify new and innovative ways to drive growth to key e-tailer websites, whilst protecting the brand online Develop and continuously optimise traffic through recommendations of site improvements to enhance conversion rates, the customer journey and provide a world class experience during the online process Keep up to date with trends, consumer needs and changes within the industry so the business remains successful and competitive Regularly conduct keyword research and web statistics reporting, including competitor intelligence, market trend, new IT and ideas coming into the marketplace Identify issues with achieving agreed deadlines and escalate these to the Director where necessary with recommended mitigation Collaborate on providing solutions and provide recommendations. If obstacles arise, such as missing data or format incompatibilities that hinder their website upload process, offer a resolution. Gathering the necessary information and formatting it to meet their specifications. Facilitating the upload of data sets to mutually increase sales Work with the customer to identify strategies for increasing traffic Discuss and assist effective ways to promote products on various platforms Candidate attributes: An excellent communicator and influencer who can converse easily with others, including remote teams Commercially astute, ambitious, data savvy with strong sales analysis and reporting experience paired with solid financial and budgeting skills B2C retail and website management experience is essential Must have excellent written and verbal skills with excellent attention to detail Competent in using Google Analytics Experience with portals and product uploading would be advantageous Advanced Microsoft Excel & Microsoft PowerPoint skills is crucial Demonstratable understanding of KPI’s Possess solid knowledge of PPC, SEO, AdWords, and overall Google brand development Salary is capped at £34,000 Office based – 5 days a week If you are interested in this opportunity, please APPLY NOW