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For Companies At a Glance
- Tasks: Provide expert troubleshooting and support for security systems while bridging communication gaps.
- Company: Join a dynamic team in the fire and security industry.
- Benefits: Competitive salary, 28 days holiday, pension, and a modern office environment.
- Other info: Opportunity for career progression and influence in customer support.
- Why this job: Make a real impact by solving complex technical issues and supporting customers.
- Qualifications: Experience in security alarms, access control, CCTV, and excellent communication skills.
The predicted salary is between 30000 - 35000 £ per year.
Overview
Tired of the motorway life? Step off the road and into a pivotal technical role.
The Role
- Expert Troubleshooting: Provide remote diagnostics and support to customers and field engineers to resolve system issues.
- Bridge the Gap: Assist the sales team by ensuring they have the correct technical data and specifications for new and existing accounts.
- The Paperwork Pro: Maintain meticulous records. Accuracy is everything here—you’ll ensure every ticket and technical log is updated and precise.
- Internal Consultant: Act as the internal authority on the product range, ensuring the business stays technically sharp.
What You’ll Need
- Security Alarms: Deep technical knowledge and hands-on experience are essential.
- Access Control & CCTV: Proven experience installing or maintaining these systems.
- Fire Alarms: Ideally, you’ll have experience here too, though we can work with you if you're an expert in the other three.
- Communication Skills: You need to be able to explain complex technical fixes over the phone to both end-users and engineers.
- The "Details" Mindset: You take pride in organized paperwork and accurate data entry.
Rewards
- Salary: £30,000 - £35,000
- Hours: Standard 40-hour week
- Holiday: 28 days including bank holidays
- Pension: Access after probationary period
- Environment: A professional, modern office near Fareham
- Progression: This is a "full technical" position with the opportunity to influence how to support customers and train engineers.
If interested please APPLY or call me James Grant immediately at Hampshire Recruitment Group.
Technical Support Specialist in Fareham employer: HAMPSHIRE RECRUITMENT GROUP
Contact Detail:
HAMPSHIRE RECRUITMENT GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist in Fareham
✨Tip Number 1
Network like a pro! Reach out to folks in the security industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Brush up on your troubleshooting skills! Make sure you can confidently explain how you've solved complex technical issues in the past. This will show potential employers that you're ready to tackle challenges head-on.
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you had to bridge the gap between customers and engineers. Practising your responses will help you shine during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical Support Specialist in Fareham
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical knowledge in security systems, especially alarms, access control, and CCTV. We want to see how your hands-on experience can bridge the gap between our customers and engineers.
Be Clear and Concise: When explaining your past experiences, keep it straightforward. We appreciate clarity, especially when it comes to complex technical fixes. Remember, you’ll need to communicate effectively with both end-users and engineers.
Attention to Detail is Key: Since accuracy is everything for this role, showcase your meticulous nature in your application. Whether it’s about maintaining records or data entry, let us know how you ensure everything is spot on.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get you into the process smoothly. Don’t miss out on this opportunity!
How to prepare for a job interview at HAMPSHIRE RECRUITMENT GROUP
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around security alarms, access control, and CCTV systems. Be ready to discuss your hands-on experience and any troubleshooting scenarios you've faced in the past.
✨Communicate Clearly
Since you'll be explaining complex issues to both customers and engineers, practice articulating technical concepts in simple terms. Consider role-playing with a friend to get comfortable with this.
✨Show Your Organisational Skills
Prepare to talk about how you maintain meticulous records and ensure accuracy in your work. Bring examples of how you've managed paperwork or technical logs in previous roles to demonstrate your attention to detail.
✨Be a Team Player
Highlight your ability to bridge gaps between different teams, like sales and engineering. Think of specific instances where you've collaborated effectively to solve problems or improve processes.