At a Glance
- Tasks: Provide remote diagnostics and support for fire and security systems.
- Company: Join a leading fire and security tech company near Fareham.
- Benefits: Competitive salary, 28 days holiday, and pension after probation.
- Other info: Opportunity for career progression and influence in customer support.
- Why this job: Ditch the travel and enjoy a stable office-based role with impact.
- Qualifications: Experience in security systems and excellent communication skills required.
The predicted salary is between 30000 - 35000 £ per year.
Tired of the motorway life? Step off the road and into a pivotal technical role. We are looking for a hands-on fire & security systems expert to join the team near Fareham. This isn't just a helpdesk job; it’s a high-impact position where you act as the technical heartbeat of our post-sales operations.
Whether you are a Field Engineer looking to ditch the van and the travel, or a technical professional ready to master remote diagnostics, this role offers the perfect balance of technical challenge and office-based stability.
The Role
- Expert Troubleshooting: Provide remote diagnostics and support to customers and field engineers to resolve system issues.
- Bridge the Gap: Assist the sales team by ensuring they have the correct technical data and specifications for new and existing accounts.
- The Paperwork Pro: Maintain meticulous records. Accuracy is everything here; you’ll ensure every ticket and technical log is updated and precise.
- Internal Consultant: Act as the internal authority on our product range, ensuring the business stays technically sharp.
What You’ll Need
- Security Alarms: Deep technical knowledge and hands-on experience are essential.
- Access Control & CCTV: Proven experience installing or maintaining these systems.
- Fire Alarms: Ideally, you’ll have experience here too, though we can work with you if you're an expert in the other three.
- Communication Skills: You need to be able to explain complex technical fixes over the phone to both end-users and engineers.
- The "Details" Mindset: You take pride in organized paperwork and accurate data entry.
The Rewards
- Salary: £30,000 - £35,000
- Hours: Standard 40-hour week.
- Holiday: 28 days including bank holidays
- Pension: Access after probationary period
- Environment: A professional, modern office near Fareham; no more hunting for parking or eating lunch in a van.
- Progression: This is a "full technical" position with the opportunity to influence how we support our customers and train our engineers.
If interested please APPLY or call me James Grant immediately at Hampshire Recruitment Group.
Fire & Security Tech Support: Remote Diagnostics & Post-Sales in Fareham employer: Hampshire Recruitment Group LTD
Join a forward-thinking company that values your expertise and offers a supportive work environment in a modern office near Fareham. With a focus on employee growth, you will have the opportunity to influence customer support strategies while enjoying a healthy work-life balance, competitive salary, and generous holiday allowance. This role is perfect for those looking to step away from the road and into a fulfilling technical position that truly makes an impact.
Contact Details:
Hampshire Recruitment Group LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Fire & Security Tech Support: Remote Diagnostics & Post-Sales in Fareham
✨Tip Number 1
Get your tech game on point! Brush up on your fire and security systems knowledge, especially around remote diagnostics. The more you know, the better you'll impress during those interviews.
✨Tip Number 2
Practice your communication skills! You’ll need to explain complex issues clearly, so try role-playing with a friend or family member. This will help you feel more confident when talking to potential employers.
✨Tip Number 3
Network like a pro! Connect with industry professionals on LinkedIn or attend local events. You never know who might have the inside scoop on job openings or can give you a recommendation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Fire & Security Tech Support: Remote Diagnostics & Post-Sales in Fareham
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your hands-on experience with fire and security systems in your application. We want to see how your background aligns with the technical challenges of the role, so don’t hold back on those details!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, especially when it comes to explaining complex concepts. Use simple language to showcase your communication skills, as this is key for the role.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Technical Support Specialist role. We love seeing candidates who take the extra step to connect their experience with our needs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hampshire Recruitment Group LTD
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around fire and security systems. Be ready to discuss your hands-on experience with security alarms, access control, CCTV, and fire alarms. The more you can demonstrate your expertise, the better you'll connect with the interviewers.
✨Practice Your Communication Skills
Since this role involves explaining complex technical issues, practice articulating your thoughts clearly and concisely. You might want to simulate a scenario where you explain a troubleshooting process to someone without a technical background. This will show that you can bridge the gap between technical jargon and everyday language.
✨Show Off Your Organisational Skills
Prepare to discuss how you maintain meticulous records and manage paperwork. Bring examples of how you've ensured accuracy in previous roles, as this is crucial for the position. Highlighting your attention to detail will resonate well with the interviewers.
✨Be Ready to Solve Problems
Expect some scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of past experiences where you successfully diagnosed and resolved issues, and be prepared to walk through your thought process. This will showcase your ability to act as the technical heartbeat of their operations.
