Executive Account Manager – Social Media Marketing Strategy and Customer Success - Premium & Luxury: Beauty, Wellness & Fashion

Executive Account Manager overseeing Social Media Marketing Strategy and Customer Success covering accounts in the beauty, wellness and fashion space. Location: Hammersmith, London (Hybrid working).

Hampshire Jeffreys is a social-led digital marketing agency operating in the luxury and premium sectors. We are digital growth partners delivering strategic expertise, creative excellence and data-led performance marketing to premium brands.

We deliver a global and innovative digital marketing perspective to our clients, crafting ideas and content worth talking about in an era where social media and digital presence shape culture. Our clients span the UK’s most respected premium brands across luxury hospitality, property, and DTC sectors.

We’re looking for an Account Manager with a creative, strategic mind and a proven ability to manage high-profile client accounts. In this role, you will develop and deliver innovative, social-first marketing strategies while managing a team of creatives to bring your vision to life. Your focus will be on driving client growth and ROI through cutting-edge content strategies, seamless client communication, and leading a collaborative creative process.

This is an exciting opportunity to work with premium and luxury brands, crafting strategies that elevate their visibility and drive measurable business results. We are looking for a thought leader with strategic thinking ability and creative vision.

• Create innovative, data-driven social media and marketing strategies tailored to premium and luxury brands, ensuring alignment with each client’s growth and ROI objectives.
• Conduct in-depth market research, audience analysis, and competitive benchmarking to inform strategies.
• Translate brand objectives into creative campaigns, ensuring relevance across multiple platforms (Instagram, TikTok, Facebook, LinkedIn).

Client Management:

• Present strategies, campaign ideas, and performance reports with confidence and clarity.
• Oversee ongoing management of your strategy and your team's content, ensuring content goes live correctly and on time.
• Allocate captions and copy to campaigns and organic posts for content sharing and in alignment with your brands and strategy.

Creative Oversight:

• Lead and manage a team of creatives, including content managers, editors, and paid media specialists.
• Provide clear and actionable creative briefs, ensuring all content aligns with client goals and brand identity.
• Oversee content creation and edits, ensuring a high standard of quality.

Campaign Execution and Monitoring:

• Oversee the implementation of social media calendars, ad campaigns, and community management strategies.
• Track and report on campaign performance, using insights to refine and optimize strategies for better results.
• Collaborate with the Creative Media team and Paid Media team to ensure cohesive strategies across organic and paid channels.

Drive thought leadership by staying ahead of social media and industry trends, bringing fresh, innovative ideas to the table. Mentor and inspire the creative team, fostering a collaborative and forward-thinking work environment.

Strategic Expertise:

• 3+ years of experience in social media strategy, content creation, or a related field, with a portfolio showcasing strategy, idea generation, success and results with premium or luxury brands.
• Exceptional ability to build and maintain relationships with senior stakeholders.
• A strong creative eye with the ability to conceptualise, direct, and manage the delivery of visually impactful campaigns.
• Hands-on experience with social media platforms, including content planning, community management, and creating high-quality assets.
• Proficiency in interpreting data and campaign performance to inform strategies and improve ROI.
• Experience managing and mentoring creative teams, fostering collaboration, and ensuring accountability.
• Strong proficiency with social media management tools.
• Excellent communication and presentation skills.
• Exceptional organisational and time management skills.

Benefits include:

• 21 days holiday - not including bank holidays and Christmas dates.
• Birthdays off.
• A very flexible hybrid working model.
• Opportunities to work with premium and luxury brands.
• Salary: £30-36k per annum depending on experience.

If you’re a strategic thinker with a creative flair and a passion for luxury brands, we’d love to hear from you. Join us at Hampshire Jeffreys and be part of a team that’s redefining how premium brands connect with their audiences.