Executive Account Manager - Social Media Marketing Strategy and Customer Success - Premium & Luxury: Beauty, Wellness & Fashion

Executive Account Manager overseeing Social Media Marketing Strategy and Customer Success covering accounts in the beauty, wellness and fashion space. Location: Hammersmith, London (Hybrid working). Must be London-based for site visits and shoots.

Company Overview: Hampshire Jeffreys is a social-led digital marketing agency operating in the luxury and premium sectors. We are digital growth partners delivering strategic expertise, creative excellence and data-led performance marketing to premium brands. We deliver a global and innovative digital marketing perspective to our clients, crafting ideas and content worth talking about in an era where social media and digital presence shape culture. Our clients span the UK’s most respected premium brands across luxury hospitality, property, and DTC sectors.

Job Summary: We’re looking for an Account Manager with a creative, strategic mind and a proven ability to manage high-profile client accounts. In this role, you will develop and deliver innovative, social-first marketing strategies while managing a team of creatives to bring your vision to life. Your focus will be on driving client growth and ROI through cutting-edge content strategies, seamless client communication, and leading a collaborative creative process. This is an exciting opportunity to work with premium and luxury brands, crafting strategies that not only elevate their visibility but also drive measurable business results.

Key Responsibilities:

• Strategic Development: Create innovative, data-driven social media and marketing strategies tailored to premium and luxury brands, ensuring alignment with each client’s growth and ROI objectives. Conduct in-depth market research, audience analysis, and competitive benchmarking to inform strategies. Translate brand objectives into creative campaigns, ensuring relevance across multiple platforms (Instagram, TikTok, Facebook, LinkedIn).
• Client Management: Serve as the primary point of contact for high-profile clients, managing relationships with senior stakeholders. Present strategies, campaign ideas, and performance reports with confidence and clarity. Work collaboratively with clients and internal teams to align on goals, ensuring transparency and trust in all deliverables.
• Creative Oversight: Lead and manage a team of creatives, including content managers, editors, and paid media specialists, to execute strategies effectively. Provide clear and actionable creative briefs, ensuring all content aligns with client goals and brand identity. Oversee content creation and edits, ensuring a high standard of quality.
• Campaign Execution and Monitoring: Oversee the implementation of social media calendars, ad campaigns, and community management strategies. Track and report on campaign performance, using insights to refine and optimize strategies for better results.
• Leadership and Innovation: Drive thought leadership by staying ahead of social media and industry trends, bringing fresh, innovative ideas to the table. Mentor and inspire the creative team, fostering a collaborative and forward-thinking work environment.

What We’re Looking For:

• Essential Skills and Experience:
• 3+ years of experience in social media strategy, content creation, or a related field, with a portfolio showcasing strategy, idea generation, success and results with premium or luxury brands.
• Exceptional ability to build and maintain relationships with senior stakeholders, with a proven track record of managing multiple high-profile clients.
• A strong creative eye with the ability to conceptualise, direct, and manage the delivery of visually impactful campaigns.
• Hands-on experience with social media platforms, including content planning, community management, and creating high-quality assets.
• Proficiency in interpreting data and campaign performance to inform strategies and improve ROI.
• Experience managing and mentoring creative teams, fostering collaboration, and ensuring accountability.
• Able to oversee ongoing management of your strategy and your team’s content.
• Strong proficiency with social media management tools and analytics platforms.
• Excellent communication and presentation skills, with a natural ability to inspire confidence in clients and internal teams.
• Exceptional organisational and time management skills to juggle multiple projects and priorities.
• A proactive mindset with a passion for creativity, innovation, and exceeding expectations.

21 days holiday - not including bank holidays and Christmas dates (these are extra). Birthdays off. A very flexible hybrid working model, combining remote work with an inspiring office environment in Hammersmith. Opportunities to work with premium and luxury brands, driving impactful results and crafting memorable campaigns. A collaborative, supportive, and innovative work environment where your ideas can shine.

Salary: £30-36k per annum depending on experience.

Must-Have Qualifications:

• Expertise in crafting, managing and presenting concepts to clients and senior business stakeholders.
• Demonstrated expertise in social media strategy for premium or luxury clients (3+ years minimum).
• Strong portfolio of work showcasing campaign strategies, creative ideas, and measurable results.
• Confident communicator, with experience managing senior stakeholders and presenting to high-level executives.
• Innovative and strategic thinker who is confident in coming up with brand defining ideas.
• In depth and fluent understanding of the social media space and its constant evolution.
• Ability to lead creative teams and manage complex, multi-platform campaigns.

If you’re a strategic thinker with a creative flair and a passion for luxury brands, we’d love to hear from you. Join us at Hampshire Jeffreys and be part of a team that’s redefining how premium brands connect with their audiences.