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- Tasks: Receive and manage emergency and non-emergency calls, providing vital support to the public.
- Company: Join a dedicated police force committed to community safety and support.
- Benefits: Competitive salary, generous leave, pension scheme, and wellbeing support.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Strong communication skills and an empathetic approach to handling sensitive situations.
- Other info: Fast-paced training with excellent career progression opportunities.
The predicted salary is between 30000 - 42000 £ per year.
As a Contact Management Centre Officer, you will be on the front line of policing and responsible for receiving emergency 999 and non-emergency 101 calls from members of the public. You will need to apply an investigative mind set to:
- Complete detailed crime reports, ensuring all lines of enquiry are considered;
- Risk assess each call and decide on the best course of action;
- Create incidents for deployment by the Police Control Room;
- Handle a wide variety of enquiries from telephone and online contact;
- Ensure the public receives the required help and support, whilst handling sensitive and upsetting matters with empathy and a calm attitude.
The standard shift pattern for this role is 6 days on and 4 days off on a rotating 20 week pattern (averaging at 37 hours per week). Shifts are generally 10 hours long with a 1-hour meal break and example hours are; 0700-1700, 1200-2200, 1700-0300 and 2200-0700. However, you may work any variation of a 10 hour shift depending on our demand and resource levels.
Our roles are pivotal in helping us to achieve our Force Priorities of Relentlessly Pursuing Criminals, Putting Victims First and Delivering Exceptional Local Policing. Your training course will therefore be fast-paced and is designed to equip you with the knowledge and skills needed to excel in your role. The initial 6-week training period is classroom based and will include inputs on our computer systems and theory-based topics. This phase will be completed Monday to Friday, 0900-1700, so no shift allowances will be paid. You will then progress to a tutoring phase, taking live calls with the support of a dedicated tutor for up to 6 sets of shifts.
In addition to the competitive salary and highly rewarding career, our benefits include, but are not limited to:
- Competitive pension scheme
- Generous annual leave allowance
- Retail, food and leisure discounts through Hampshire Police Leisure & Sports and Blue Light Card
- Excellent wellbeing support
- Gym facilities at a number of our buildings
- Fantastic career progression including development and secondment opportunities
Contact Management Centre Officer in Southampton employer: Hampshire & Isle of Wight Constabulary
Contact Detail:
Hampshire & Isle of Wight Constabulary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Management Centre Officer in Southampton
✨Tip Number 1
Get familiar with the role! Dive into what being a Contact Management Centre Officer really means. Understand the ins and outs of handling emergency calls, and think about how you can demonstrate your investigative mindset during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with sensitive situations, it’s crucial to show that you can handle tough conversations with empathy. Role-play scenarios with friends or family to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current officers or staff in similar roles on LinkedIn. They can provide insider tips and might even give you a heads-up about job openings. Plus, it shows your genuine interest in the field!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly. Don’t hesitate – get your application in!
We think you need these skills to ace Contact Management Centre Officer in Southampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Contact Management Centre Officer. We want to see how you can apply an investigative mindset and handle sensitive situations with empathy.
Showcase Relevant Experience: If you've got experience in customer service or handling emergency situations, shout about it! We love seeing candidates who can demonstrate their ability to manage calls effectively and provide support to the public.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the heart of what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with us at StudySmarter.
How to prepare for a job interview at Hampshire & Isle of Wight Constabulary
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contact Management Centre Officer. Familiarise yourself with handling emergency and non-emergency calls, as well as the importance of risk assessment and creating detailed crime reports. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Empathy
In this role, you'll be dealing with sensitive situations. During the interview, share examples from your past experiences where you've had to handle difficult conversations or provide support to someone in distress. Highlighting your ability to remain calm and empathetic under pressure will show that you're well-suited for the job.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your investigative mindset and decision-making skills. Practice responding to hypothetical situations related to emergency calls or crime reporting. Think about how you would prioritise tasks and what steps you would take to ensure public safety while providing excellent service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, the team dynamics, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values and career goals.