At a Glance
- Tasks: Provide efficient front counter service to the public and handle enquiries.
- Company: Join Hampshire & Isle of Wight Constabulary, dedicated to community safety and trust.
- Benefits: Enjoy 24 days annual leave, a competitive pension, and wellbeing support.
- Other info: Flexible working options available; we value diversity and inclusivity.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: QCF level 2 or equivalent experience, customer service skills, and IT proficiency.
The predicted salary is between 29000 - 31296 £ per year.
Job Details
Job Title: Police Contact Enquiry Officer
Location: Fareham Police Station
Salary: Scale 5 (£29, £31,296 per annum) plus 17.5 hours per month weekend enhancement
Contract: Full-time and permanent
Hours: 37.00 hours per week working a shift pattern. Please see the linked additional information sheet below for details of the shift pattern.
Closing Date: Sunday 19th October 2025 @ 23:59
Interviews will take place in person during the weeks commencing 10th and 17th November 2025.
About the Role
Hampshire & Isle of Wight Constabulary\'s purpose is to strengthen the trust of all our communities through our delivery of fair, thorough, transparent, and ethical policing, and to enable us to keep our communities safe by relentlessly pursuing criminals and putting our victims first, all through exceptional local policing.
Currently located in 19 police stations across the country, the Front Counters team are dedicated to providing the best possible service to the public and internal stakeholders.
Police Contact Enquiry Officers are responsible for providing an efficient and effective front counter service to members of the general public.
For further information, please see the role profile and additional information sheet, linked below.
Role Profile
Additional Information Sheet
We are looking for candidates who:
- Are qualified to QCF level 2, or has comparable work experience.
- Are able to critically assess enquiries and gather information through face to face contact, telephone call backs, and electronic systems.
- Have a UK driving licence.
- Have proven experience of working in a busy customer/public service environment.
- Have paper-based and electronic clerical skills, including experience of creating varied documentation in high volumes.
- Feel confident dealing with confidential and sensitive matters.
- Have knowledge of Windows based Microsoft software and can confidently use IT equipment.
Working as a Police Contact Enquiry Officer, you will attract benefits including but not limited to:
- 24 days annual leave.
- Competitive pension scheme.
- Excellent wellbeing support, including access to the Employee Assistance Programme.
- Retail, food, and leisure discounts through Hampshire Police Leisure & Sports and Blue Light Card.
- Fantastic career progression including development and secondment opportunities.
How to Apply
Please follow the online application link to apply. You will be required to enter personal details and complete our pre-screening questions.
In addition, you will be required to provide evidence against the following competencies:
- We are emotionally aware Level 1
- We analyse critically Level 1
- We collaborate Level 1
- We take ownership Level 1
You should also be aware of the values (courage, respect and empathy, public service).
Reading the candidate guidance for completing application forms, and the above links, will help you in completing your application.
Contact details for an informal discussion
If you would like to have an informal discussion about this role, please contact Angela Orr on or the Recruitment Team on
Please note that the email address you supply when submitting an application will be used for contact throughout the full lifecycle of that vacancy. You will not be able to amend your contact details. You should therefore ensure that you choose an appropriately accessible email address, being mindful that the process may take several months for some roles.
Hampshire and Isle of Wight Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives.
Hampshire & Isle of Wight Constabulary is an equal opportunities employer that positively promotes flexible working, enabling officers and staff to achieve a healthy work-life balance whilst meeting operational requirements of the constabulary. We actively encourage applications to be made on a full time, part time or flexible working basis.
The Equality Act 2010 allows us to promote equality within Hampshire and Isle of Wight Constabulary by adopting Positive Action to support people from under-represented groups. Our aim is to recruit talented people with a diverse range of skills and experience and welcome applications from all sections of the community. Our Positive Action team are available to provide support through the application and assessment process by contacting:
The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.
Police Contact Enquiry Officer in Fareham employer: Hampshire & Isle of Wight Constabulary
Hampshire & Isle of Wight Constabulary is an exceptional employer, dedicated to fostering a supportive and inclusive work environment at Fareham Police Station. With a strong emphasis on employee wellbeing, competitive benefits such as a generous pension scheme, and ample opportunities for career progression, we empower our staff to thrive while serving the community. Join us in making a meaningful impact through ethical policing and enjoy the unique advantages of working within a diverse team committed to public service.
Contact Details:
Hampshire & Isle of Wight Constabulary Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Police Contact Enquiry Officer in Fareham
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We think you need these skills to ace Police Contact Enquiry Officer in Fareham
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
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How to prepare for a job interview at Hampshire & Isle of Wight Constabulary
✨Get to Know Public Sector Values
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✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
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The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
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