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For Companies At a Glance
- Tasks: Greet patients and provide essential admin support in a busy healthcare environment.
- Company: Join Hampshire Hospitals NHS Foundation Trust, dedicated to outstanding patient care across multiple sites.
- Benefits: Enjoy flexible working options and a supportive team culture.
- Why this job: Be part of a dynamic team making a real difference in patient care every day.
- Qualifications: Strong communication skills and the ability to handle challenging situations are essential.
- Other info: Work shifts from 14:00 to 20:00, including weekends and bank holidays.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Part time – Shifts over 1400-2000 covering the Emergency Department and the newly formed Urgent Treatment Centre. Working a 4 on 4 off rolling rota inclusive of bank holidays and weekends. The UTC at BNHH will register an average of 700 patients per week. The department is open 16 hours a day, from 08:00 to 00:00, 365 days per year. In accordance with DOH guidelines, all patients attending the department should be seen, treated and discharged or admitted within 4 hours of arrival. The UTC and Emergency Department are extremely busy departments. All staff working in this area will be exposed to blood and other bodily fluids. All staff will be frequently exposed to a highly challenging environment and will be expected to manage difficult situations and support each other, although reporting and support mechanisms are in place. Staff must be aware that they will be exposed to face-to-face aggression. Please refer to the job description for a full job summary.
Responsibilities
- You will be responsible for greeting all patients that attend the UTC ensuring they are registered in a prompt and professional manner.
- You will provide administrative support to the nursing and clinical staff on duty, ensuring that clinical coding is correct, arriving pre-booked appointments, photocopying and scanning all attendance information and will portray a professional image at all times.
Requirements / Qualifications
- The ability to work in a busy, challenging department managing difficult situations as they arise.
- Flexibility to adapt to an ever changing work environment.
- Excellent communication skills to liaise with a number of internal and external agencies, such as Mental Health teams, Police, 111 Services, Social Services etc.
About Hampshire Hospitals NHS Foundation Trust
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive. We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer. The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust. Happy to Talk Flexible Working – all requests for flexible and part time working will be considered.
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Clinical Administrator/ Receptionist | Hampshire Hospitals NHS Foundation Trust employer: Hampshire Hospitals NHS Foundation Trust
Contact Detail:
Hampshire Hospitals NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Administrator/ Receptionist | Hampshire Hospitals NHS Foundation Trust
✨Tip Number 1
Familiarise yourself with the specific challenges of working in a busy clinical environment. Understanding the dynamics of an Emergency Department and Urgent Treatment Centre will help you demonstrate your readiness to handle high-pressure situations during interviews.
✨Tip Number 2
Network with current or former employees of Hampshire Hospitals NHS Foundation Trust. They can provide valuable insights into the work culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss your communication skills in detail. Given the role's requirement to liaise with various agencies, think of examples where you've successfully communicated under pressure or resolved conflicts.
✨Tip Number 4
Show your flexibility and adaptability by preparing examples from your past experiences. Highlight times when you successfully adjusted to changing circumstances, as this is crucial for the fast-paced environment of the UTC.
We think you need these skills to ace Clinical Administrator/ Receptionist | Hampshire Hospitals NHS Foundation Trust
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Clinical Administrator/Receptionist position. Highlight key skills such as communication, flexibility, and the ability to manage challenging situations.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job. Emphasise any previous roles in busy environments, particularly in healthcare settings, and showcase your administrative capabilities.
Craft a Strong Cover Letter: Write a compelling cover letter that addresses why you are a good fit for the role. Mention your understanding of the fast-paced environment and your commitment to providing outstanding patient care, as highlighted by Hampshire Hospitals NHS Foundation Trust.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role you are applying for.
How to prepare for a job interview at Hampshire Hospitals NHS Foundation Trust
✨Show Your Understanding of the Role
Make sure you understand the responsibilities of a Clinical Administrator/Receptionist. Be prepared to discuss how your skills and experiences align with the demands of working in a busy environment like the Emergency Department and Urgent Treatment Centre.
✨Demonstrate Excellent Communication Skills
Since you'll be liaising with various internal and external agencies, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in challenging situations, as this will showcase your ability to handle the pressures of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to manage difficult situations. Think of past experiences where you successfully navigated challenges, especially in high-pressure environments, and be ready to share these stories during the interview.
✨Emphasise Your Flexibility
Given the nature of the shifts and the need to adapt to an ever-changing work environment, highlight your flexibility and willingness to work varied hours, including weekends and bank holidays. This will demonstrate your commitment to the role and the trust's needs.
