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- Tasks: Greet and register patients, provide admin support to clinical staff, manage busy environments.
- Company: Join a dedicated team at the newly formed Urgent Treatment Centre focused on patient care.
- Benefits: Flexible working options available; work part-time with shifts that fit your schedule.
- Why this job: Gain hands-on experience in healthcare while making a real impact on patient lives.
- Qualifications: Fluent English communication skills required; ability to handle challenging situations is a must.
- Other info: Exposure to a fast-paced environment; must be comfortable with potential face-to-face aggression.
The predicted salary is between 24000 - 36000 £ per year.
You will be responsible for greeting all patients that attend the UTC ensuring they are registered in a prompt and professional manner. You will provide administrative support to the nursing and clinical staff on duty, ensuring that clinical coding is correct, arriving pre-booked appointments, photocopying and scanning all attendance information and will portray a professional image at all times.
These positions work 365 days a year including weekends and bank holidays., Happy to Talk Flexible Working – all requests for flexible and part time working will be considered.
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
Our commitment to you:
We are committed to equality and diversity in both the provision of our services and how we recruit and manage our staff. Applications are encouraged from everyone with the necessary attributes for the job, irrespective of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity.
Happy to Talk Flexible Working – all requests for flexible and part time working will be considered.
The paperwork:
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HHFT is committed to putting the safety and care of our patients first – as well as helping us to protect you and your colleagues. Therefore, we would recommend that you are vaccinated against COVID-19 and that you understand that we are treating COVID-19 positive patients within our services.
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The ability to work in a busy, challenging department managing difficult situations as they arise.
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Flexibility to adapt to an ever changing work environment.
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Excellent communication skills to liaise with a number of internal and external agencies, such as Mental Health teams, Police, 111 Services, Social Services etc., + Shortlisted candidates will be contacted at least 5 working days before the scheduled interview date. Applications will be submitted directly into our preferred third party recruitment system (Trac). All subsequent information regarding your application will be generated from apps.trac.jobs via email – please ensure to check your junk/spam folders.
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All new staff will be subject to a probationary period covering their first six months in post.
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In compliance with Part 7 of the Immigration Act 2016, all applicants must be able to communicate fluently in English to an appropriate standard which will be assessed as part of the selection process.
Job overview
Part time – Shifts over 1400-2000
The newly formed Urgent Treatment Centre at BNHH will register an average of 700 patients per week. The department is open 16 hours a day, from 0800-0000, 365 days per year. In accordance with DOH guidelines, all patients attending the department should be seen, treated and discharged or admitted within 4 hours of arrival.
The UTC is an extremely busy department. All staff working in this area will be exposed to blood and other bodily fluids. All staff will be frequently exposed to a highly challenging environment and will be expected to manage difficult situations and support each other, although reporting and support mechanisms are in place. Staff must be aware that they will be exposed to face-to-face aggression. Please refer to the job description for a full job summary.
Clinical Administrator/ Receptionist employer: Hampshire Hospitals NHS Foundation Trust
Contact Detail:
Hampshire Hospitals NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Administrator/ Receptionist
✨Tip Number 1
Familiarize yourself with the specific duties of a Clinical Administrator/Receptionist in a busy environment. Understanding the nuances of patient registration and clinical coding will help you stand out during the interview.
✨Tip Number 2
Highlight your experience in managing difficult situations and your ability to communicate effectively with various agencies. This is crucial in a role that requires interaction with mental health teams, police, and social services.
✨Tip Number 3
Show your flexibility and adaptability by discussing any previous roles where you had to adjust to changing environments or schedules. This will demonstrate that you can thrive in the dynamic setting of the Urgent Treatment Centre.
✨Tip Number 4
Prepare to discuss your understanding of the importance of patient safety and care, especially regarding COVID-19 protocols. This shows that you are aligned with the Trust's commitment to patient welfare.
We think you need these skills to ace Clinical Administrator/ Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Clinical Administrator/Receptionist position. Make sure you can demonstrate how your skills and experiences align with what they are looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in administrative roles, especially in healthcare settings. Mention specific tasks you've handled that relate to patient registration, clinical coding, or working in a busy environment.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, provide examples in your application that demonstrate your ability to liaise effectively with various stakeholders, including patients and healthcare professionals.
Be Professional: Ensure that your application materials reflect a professional image. Use a formal tone, check for spelling and grammar errors, and format your documents neatly. This will help convey your commitment to professionalism, which is essential for the role.
How to prepare for a job interview at Hampshire Hospitals NHS Foundation Trust
✨Show Your Professionalism
Since the role requires portraying a professional image at all times, make sure to dress appropriately and maintain a positive demeanor throughout the interview. This will demonstrate your understanding of the importance of professionalism in a clinical setting.
✨Highlight Your Communication Skills
Excellent communication is key for this position. Be prepared to discuss examples of how you've effectively communicated with various stakeholders in previous roles, especially in challenging situations. This will show that you can handle the diverse interactions required in the job.
✨Demonstrate Flexibility and Adaptability
The job involves working in a busy and ever-changing environment. Share experiences where you've successfully adapted to new challenges or changes in your work routine. This will illustrate your ability to thrive in a dynamic setting.
✨Prepare for Scenario-Based Questions
Given the nature of the role, you may be asked how you would handle specific scenarios, such as dealing with difficult patients or managing time-sensitive tasks. Think through potential situations and formulate your responses to showcase your problem-solving skills.
