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- Tasks: Welcome visitors and create memorable cultural experiences at our historic museum.
- Company: Join Hampshire Cultural Trust, dedicated to enriching lives through culture.
- Benefits: Enjoy 25 days annual leave, flexible hours, and a supportive work environment.
- Why this job: Be part of a team that values diversity and makes a real impact in the community.
- Qualifications: Passion for customer service and ability to lead a small team.
- Other info: Flexible working with opportunities for personal growth and development.
The predicted salary is between 9466 - 9466 £ per year.
Do you want to help bring cultural experiences to life? You will be at the heart of welcoming visitors to this historic building which tells the story of Basingstoke, alongside high quality changing exhibitions. You will provide outstanding customer service, support our retail and admissions processes, and help ensure the Museum remains a well-presented and inspiring place for everyone.
Alongside front of house duties such as providing excellent customer service, carrying out regular health and safety checks and taking care of our collections.
A bit about you:
- You will be a people-focused, proactive team member with a passion for great visitor engagement.
- You will enjoy meeting new people, contributing to a welcoming atmosphere, and providing excellent customer service.
- You will be able to demonstrate an ability to prioritise and plan your time well, supervise and delegate tasks to a small team of volunteers, and evidence of following operational processes and procedures.
- You will also be confident using a range of digital systems, including box office, retail and stock systems.
Who we are:
At Hampshire Cultural Trust we have a vision to create inspirational culture experiences that enrich and transform lives. We manage and support 20+ attractions and deliver county-wide outreach programmes that bring great culture to local communities. We also deliver a diverse range of wider social impact initiatives targeted at those who are most vulnerable or disadvantaged and who would not usually have access to arts and culture. We promote equity, inclusion and diversity and a culture that actively values difference. We recognise that people from different backgrounds and experiences can enhance the way we perform and work and we encourage and support the physical and mental health and wellbeing of all our staff. We are inclusive, valuing, and respectful of diversity, developing the ability to recruit and retain a diverse workforce that reflects the communities we serve. Therefore, we are committed to implementing reasonable adjustments for candidates with disabilities in our recruitment process and in employment.
The benefits of working for us: 25 days annual leave +
Visitor Experience Assistant in Basingstoke employer: Hampshire Cultural Trust
Contact Detail:
Hampshire Cultural Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Assistant in Basingstoke
✨Tip Number 1
Get to know the museum and its exhibitions before your interview. Familiarise yourself with the history of Basingstoke and the current exhibits. This will not only impress your interviewers but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Visitor Experience Assistant and how you'd handle them. Being able to demonstrate your proactive approach to visitor engagement can really set you apart.
✨Tip Number 3
Network with current or former staff if you can. They can provide insider tips on what the team values most and what it’s like to work there. Plus, it shows your commitment to understanding the culture of the organisation.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and comfortable using digital systems, which is a big plus for this role.
We think you need these skills to ace Visitor Experience Assistant in Basingstoke
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for visitor engagement shine through. We want to see how much you care about creating memorable experiences for our visitors!
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We love seeing how your background aligns with the role of Visitor Experience Assistant, so don’t hold back!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so make sure your application is easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Hampshire Cultural Trust
✨Know the Venue Inside Out
Before your interview, take some time to research the Willis Museum & Sainsbury Gallery. Familiarise yourself with its history, current exhibitions, and visitor engagement strategies. This will not only show your enthusiasm for the role but also help you answer questions about how you can enhance the visitor experience.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Think about situations where you went above and beyond to ensure a positive experience for visitors. This is crucial for a Visitor Experience Assistant, so be ready to discuss how you can create a welcoming atmosphere.
✨Demonstrate Team Leadership
Since the role involves supervising volunteers, be prepared to talk about your leadership style. Share specific instances where you successfully delegated tasks or motivated a team. Highlight your ability to prioritise and plan effectively, as this will resonate well with the interviewers.
✨Familiarise Yourself with Digital Systems
As the job requires confidence in using digital systems, brush up on any relevant software or tools mentioned in the job description. If you have experience with box office or retail systems, be sure to mention it. Showing that you're tech-savvy will give you an edge in the interview.