At a Glance
- Tasks: Ensure guest satisfaction in various Food & Beverage areas while maximising sales.
- Company: Join the vibrant Hampshire Court Hotel & Spa, part of The QHotels Collection.
- Benefits: Enjoy free health club membership, discounts, training support, and more!
- Other info: Diverse and inclusive workplace with excellent leisure facilities and a commitment to sustainability.
- Why this job: Be part of a team that values exceptional service and offers real career growth.
- Qualifications: Passion for guest service, strong customer skills, and ability to thrive under pressure.
The predicted salary is between 20000 - 25000 £ per year.
You will be stationed in a variety of Food & Beverage areas across the hotel ensuring guest satisfaction and brand standards are met. You will keep up to date with pricing and promotions in order to provide advice to guests and maximise sales.
Is this the role for me?
- Passion for delivering exceptional guest service
- Strong customer service skills
- Good time management and organisational skills
- Ability to work under pressure
Benefits
- Free health club membership (T&Cs apply)
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
Hampshire Court Hotel & Spa is a 4*, 90‑bedroom property, located in Basingstoke. Our hotel has The Hampshire restaurant, Time Out bar & lounge, a garden terrace and we offer afternoon tea as well as private dining and meetings & event spaces. The leisure facilities include two pools, a gym, five indoor tennis courts, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so if you require any reasonable adjustments to any stage of the recruitment process, please let us know so we can make the changes accordingly.
We are thrilled to share that our hotel has been accredited with bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Guest-Focused F&B Team Member in Basingstoke employer: Hampshire Court - Restaurant
At Hampshire Court Hotel & Spa, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises exceptional guest service and employee development. With benefits such as free health club membership, professional training support, and a commitment to diversity, we offer our team members a rewarding environment where they can thrive and grow. Located in the picturesque Basingstoke, our hotel provides unique leisure facilities and a supportive atmosphere, making it an excellent place for those passionate about hospitality.
Contact Details:
Hampshire Court - Restaurant Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest-Focused F&B Team Member in Basingstoke
✨Tip Number 1
Get to know the company! Research The QHotels Collection and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about guest satisfaction, think of scenarios where you can demonstrate your ability to handle pressure and provide exceptional service. Role-play with a friend if you can!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Hampshire Court Hotel & Spa.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Guest-Focused F&B Team Member in Basingstoke
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for guest service shine through! We want to see how much you care about making guests feel special and satisfied.
Highlight Relevant Skills:Make sure to showcase your customer service skills and any experience you have in fast-paced environments. We love seeing examples of how you've managed time and organised tasks under pressure!
Be Authentic:Don’t be afraid to let your personality come through in your application. We’re looking for genuine individuals who can connect with our guests and create memorable experiences.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Hampshire Court - Restaurant
✨Know Your Menu
Familiarise yourself with the food and beverage offerings at the hotel. Being able to discuss menu items, pricing, and promotions confidently will show your passion for guest service and help you stand out.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a guest – this will demonstrate your suitability for the role.
✨Time Management is Key
Be ready to discuss how you manage your time effectively, especially in a busy environment. Share specific strategies you use to prioritise tasks and ensure guest satisfaction, as this is crucial in the hospitality industry.
✨Emphasise Teamwork
Highlight your ability to work under pressure and collaborate with others. Share stories that illustrate your teamwork skills, as being part of a cohesive team is essential in delivering great service in a fast-paced setting.
