At a Glance
- Tasks: Manage night reception, greet guests, and ensure their satisfaction.
- Company: Join the vibrant team at Hampshire Court Hotel & Spa.
- Benefits: Free health club membership, discounts, training support, and free parking.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Perfect for night owls who love delivering exceptional customer service.
- Qualifications: Must have a friendly attitude and conflict resolution skills.
The predicted salary is between 20000 - 24000 £ per year.
Are you a night owl? Do you thrive on delivering outstanding customer service?
Important Stuff
- Free health club membership (T&Cs apply)
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking AND……much, much more!
What will I do?
You’ll manage the reception during the night, greeting guests upon arrival, administering check ins and checkouts and ensuring all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
- Ability to work with minimum supervision
- Passion for delivering exceptional guest service
- Courteous and pleasant attitude
- Conflict resolution experience
Curious to find out more? Hampshire Court Hotel & Spa is a 4*, 90-bedroom property, located in Basingstoke. Our hotel has The Hampshire restaurant, Time Out bar & lounge, a garden terrace and we offer afternoon tea as well as private dining and meetings & event spaces. The leisure facilities include two pools, a gym, five indoor tennis courts, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that our hotel has been accredited with bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Night Receptionist in Basingstoke employer: Hampshire Court - Reception and Nights
At Hampshire Court Hotel & Spa, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusion. Our team enjoys a range of benefits including free health club membership, professional development support, and discounts across The QHotels Collection, all within the beautiful setting of Basingstoke. Join us to be part of a dedicated team where your passion for outstanding customer service is recognised and rewarded, and where you can grow both personally and professionally.
Contact Details:
Hampshire Court - Reception and Nights Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Receptionist role.
✨Tip Number 2
Show off your personality! When you get to the interview stage, let your passion for customer service shine through. Share stories about how you've handled guest enquiries or resolved conflicts in a friendly manner.
✨Tip Number 3
Research the company! Familiarise yourself with The QHotels Collection and their values. Knowing about their commitment to diversity and inclusion will help you align your answers during interviews and show you're a great fit.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Hampshire Court Hotel & Spa.
We think you need these skills to ace Night Receptionist in Basingstoke
Some tips for your application 🫡
Show Your Night Owl Side:When writing your application, let us know why you're a night owl! Share any experiences that highlight your ability to thrive during the night shift and how you enjoy delivering outstanding customer service at those hours.
Highlight Your Customer Service Skills:Make sure to emphasise your passion for exceptional guest service. Use specific examples from your past roles where you’ve gone above and beyond to ensure guest satisfaction, especially in challenging situations.
Be Professional Yet Friendly:Your written application should reflect a courteous and pleasant attitude. We want to see your personality shine through while maintaining professionalism, so don’t be afraid to let your friendly side show!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Hampshire Court Hotel & Spa!
How to prepare for a job interview at Hampshire Court - Reception and Nights
✨Know the Night Shift
Since this role is for a Night Receptionist, it’s crucial to understand what working nights entails. Be prepared to discuss your experience with night shifts and how you manage your energy levels. Highlight any previous roles where you’ve worked during unconventional hours.
✨Showcase Your Customer Service Skills
This position revolves around delivering outstanding customer service. Think of specific examples from your past experiences where you’ve gone above and beyond for guests. Be ready to share stories that demonstrate your courteous attitude and conflict resolution skills.
✨Familiarise Yourself with the Hotel
Do some research on Hampshire Court Hotel & Spa and The QHotels Collection. Knowing about their facilities, services, and values will show your genuine interest in the role. Mentioning specific aspects of the hotel during your interview can set you apart from other candidates.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewer. Inquire about the team dynamics, training opportunities, or how they support staff wellbeing. This shows you’re not just interested in the job, but also in being part of their community.
