At a Glance
- Tasks: Manage night reception, greet guests, and ensure their satisfaction.
- Company: Join the vibrant team at Hampshire Court Hotel & Spa.
- Benefits: Enjoy free health club membership, discounts, and professional development support.
- Other info: Dynamic environment with opportunities for growth and learning.
- Why this job: Perfect for night owls who love delivering exceptional customer service.
- Qualifications: Must have a passion for guest service and conflict resolution skills.
The predicted salary is between 1300 - 1600 £ per month.
Are you a night owl? Do you thrive on delivering outstanding customer service?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do?
You’ll manage the reception during the night, greeting guests upon arrival, administering check ins and check outs and ensuring all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
- Ability to work with minimum supervision
- Passion for delivering exceptional guest service
- Courteous and pleasant attitude
- Conflict resolution experience
Curious to find out more? Hampshire Court Hotel & Spa is a 4*, 90-bedroom property, located in Basingstoke. Our hotel has The Hampshire restaurant, Time Out bar & lounge, a garden terrace and we offer afternoon tea as well as private dining and meetings & event spaces. The leisure facilities include two pools, a gym, five indoor tennis courts, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Night Receptionist employer: Hampshire Court Hotel & Spa
At Hampshire Court Hotel & Spa, we pride ourselves on fostering a vibrant work culture that values exceptional customer service and employee well-being. With benefits like free health club membership, professional development support, and a commitment to diversity and inclusion, we offer our Night Receptionists not just a job, but a rewarding career path in a stunning 4-star environment. Join us in Basingstoke, where your passion for hospitality can flourish alongside a supportive team dedicated to guest satisfaction.
Contact Details:
Hampshire Court Hotel & Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that night receptionist role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for customer service shine through. Share stories that highlight your conflict resolution skills and how you’ve gone above and beyond for guests.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t hesitate to apply right away. The sooner you get your application in, the better your chances of standing out from the crowd.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can keep you fresh in the interviewer’s mind and shows your enthusiasm for the position. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Show Your Night Owl Side:Make sure to highlight your ability to thrive during the night shift. We want to see how you embrace the night and what makes you the perfect fit for managing our reception after hours.
Customer Service is Key:Since this role is all about delivering outstanding customer service, share specific examples of how you've gone above and beyond for guests in the past. We love hearing about your experiences!
Be Professional and Friendly:Your application should reflect a courteous and pleasant attitude. Use a friendly tone in your writing, as we’re looking for someone who can create a welcoming atmosphere for our guests.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us at The QHotels Collection.
How to prepare for a job interview at Hampshire Court Hotel & Spa
✨Know the Hotel Inside Out
Before your interview, take some time to research Hampshire Court Hotel & Spa. Familiarise yourself with its facilities, services, and any recent news. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service or resolved conflicts. Think of specific situations that highlight your courteous attitude and ability to handle guest enquiries effectively.
✨Emphasise Your Night Owl Qualities
Since this role is for a night receptionist, be ready to discuss how you thrive during night shifts. Share any relevant experiences that demonstrate your ability to work independently and manage tasks efficiently when others are asleep.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the hotel’s culture, training opportunities, or team dynamics. This shows your enthusiasm for the role and helps you determine if it’s the right fit for you.
