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- Tasks: Provide IT support and work on exciting chatbot and AI projects.
- Company: Local authority in Winchester with a supportive team culture.
- Benefits: Hybrid working, personal development opportunities, and a flexible environment.
- Why this job: Join a dynamic team and contribute to innovative tech solutions.
- Qualifications: Basic IT knowledge, Microsoft experience, and strong communication skills.
- Other info: Great chance for growth in a friendly and collaborative setting.
The predicted salary is between 30000 - 42000 £ per year.
A local authority in Winchester is seeking a Service Desk IT Technician Level 1 to join their Frontline Support team. This role involves providing initial IT support to users and working on innovative projects like chatbot development.
The ideal candidate should have:
- a basic knowledge of IT,
- experience with Microsoft applications,
- exceptional communication skills.
Flexibility for hybrid working is offered, along with opportunities for personal development and a supportive work environment.
Service Desk IT Technician I - Hybrid, Chatbots & AI Tools in Winchester employer: Hampshire County Council
Contact Detail:
Hampshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk IT Technician I - Hybrid, Chatbots & AI Tools in Winchester
✨Tip Number 1
Get to know the company! Research their projects, especially around chatbots and AI tools. This will help you tailor your conversation during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since this role requires exceptional communication, try role-playing common IT support scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend local tech meetups. They might share insights about the team and even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Desk IT Technician I - Hybrid, Chatbots & AI Tools in Winchester
Some tips for your application 🫡
Show Off Your IT Skills: Make sure to highlight your basic IT knowledge and any experience you have with Microsoft applications. We want to see how you can bring your tech skills to our Frontline Support team!
Communicate Clearly: Since exceptional communication is key for this role, ensure your application is clear and concise. Use straightforward language and avoid jargon to show us you can communicate effectively with users.
Get Creative with Chatbots: If you've worked on any innovative projects, especially related to chatbots or AI tools, don’t hold back! Share your experiences and ideas to show us how you can contribute to exciting developments in our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity in a supportive work environment.
How to prepare for a job interview at Hampshire County Council
✨Know Your IT Basics
Brush up on your fundamental IT knowledge before the interview. Be ready to discuss common issues users face and how you would troubleshoot them. This will show that you’re prepared and understand the role of a Service Desk IT Technician.
✨Familiarise Yourself with Chatbots & AI Tools
Since this role involves working on innovative projects like chatbot development, do some research on current trends in AI tools. Being able to discuss how these technologies can improve user support will impress the interviewers and demonstrate your enthusiasm for the role.
✨Show Off Your Communication Skills
Exceptional communication is key in this position. Practice explaining technical concepts in simple terms, as you might need to help users who aren’t tech-savvy. Consider role-playing with a friend to refine your approach.
✨Embrace the Hybrid Working Model
Be prepared to discuss how you can effectively work in a hybrid environment. Share examples of how you’ve managed remote work or collaborated with teams online. This will highlight your adaptability and readiness for the flexible working offered.
