Pensions Administrator in Winchester

Hampshire Pension Services deliver a quality pension administration service to scheme members and employers, for four Local Government funds, two Fire authorities and one Police force. We’re looking for enthusiastic and positive people to join our busy team. As a pensions administrator you’ll be involved in the day-to-day administration, in Pensions Customer Support Team. As part of the Pension team, it's essential that you're able to build and maintain relationships with a wide range of people. You'll need excellent organisational skills and be able to prioritise your work on a day-to-day basis to fit in with the requirements and deadlines of the team. You'll be able to identify issues and suggest solutions, have the ability to motivate others and have a “can do” attitude. You’ll be thorough with great attention to detail, a team player and able to see things through to the end, ensuring excellent outcomes for our customers in the process.

What you’ll do:

• Excellent verbal and written skills with the ability to answer technical queries by email and telephone
• Exceptional customer service – be a role model for the delivery of outstanding customer service to members and employers across Hampshire and our partner funds
• A strong team player who can positively support and coach other team members
• Brilliant organisational skills with the ability to prioritise and work to tight timescales and deadlines
• Excellent attention to detail and commitment to getting it right first time
• Showing initiative and be able to problem solve, escalating as appropriate to managers
• Work with others in the wider pensions team to achieve objectives

What we’re looking for:

• 5 GCSEs (grade C or 4 and above) including Maths and English
• Are you enthusiastic and positive?
• Are you a strong communicator (written and verbal) who can build good working relationships with customers and peers?
• Do you have excellent organisational skills and the ability to work to deadlines?
• Do you have good attention to detail?
• Can you offer excellent Customer Service, and do you enjoy helping people?
• Are you willing to learn and try new things?
• Do you have strong IT skills?

Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment. We can offer a competitive salary, a minimum of 24 days annual leave and access to the Local Government Pension Scheme. All our team members receive on the job training as well as undertaking an internal development course covering all aspects of pension administration. We also support vocational training and qualifications with the Pensions Management Institute (PMI) and Chartered Institute of Payroll and Pensions (CIPP). To find out more about what we can offer you in return, please see our benefits package.

We’re normally based in our modern city centre building in Winchester with quick links to public transport, but we are currently working on a hybrid basis combining home working with 1 day a week in the office. This post is subject to Non-Police Personnel Vetting. Further information about this process will be provided to successful candidates. Candidates must have resided in the UK for a minimum of 3 years in order for clearance to be obtained.

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.