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- Tasks: Process diverse customer enquiries and solve problems in a dynamic team environment.
- Company: Join Hampshire County Council, a top-performing local authority in the UK.
- Benefits: Enjoy a competitive salary, flexible work options, and excellent training opportunities.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
- Other info: Work in a modern office with great facilities and transport links.
The predicted salary is between 27780 - 30564 £ per year.
We are looking for an enthusiastic and forward-thinking individual to join Hampshire Highways’ busy central Operation Centre.
The Role: An exciting opportunity has become available in our busy Highways Operation Centre. You will be a key team player, processing a high volume of diverse enquiries from our customers. The range of enquiries will often require investigation and problem solving to ensure effective responses and excellent customer service are provided. In our Highways Operation Centre (HOC), we are striving to deliver a service that is efficient and cost effective, whilst meeting the needs of Hampshire’s residents and our partners. We are always seeking opportunities for continuous improvement and looking to add value to the overall picture.
What you’ll do:
- Keep within Corporate Complaints timescales
- Investigate complex complaints
- Build relationships with colleagues and senior managers
- Cross train in other areas of the Highways Operation Centre to help with service pressures
What we’re looking for: You will play a vital role in the delivery of our core complaints services and processes. A confident communicator and a dynamic problem solver, you’ll have a good eye for detail, excellent written communications skills and be comfortable working with IT systems. Above all, you’ll be self-motivated, flexible and share our commitment to a culture of continuous improvement.
Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment where talent is truly recognised and developed. We are based in a newly refurbished city-centre building with access to excellent facilities and close to local transport links. Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance. We invest in you through our internal development programmes and training and offer a competitive salary and benefits package.
Contact Details for an Informal Discussion: Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
Highways Support Officer in Winchester employer: Hampshire County Council
Contact Detail:
Hampshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Highways Support Officer in Winchester
✨Tip Number 1
Get to know the company! Research Hampshire County Council and their Highways Operation Centre. Understanding their values and recent projects can help you tailor your approach during interviews.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves investigating complex complaints, think of examples from your past where you've successfully resolved issues. This will show you're the dynamic problem solver they’re looking for.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Hampshire County Council. Don’t miss out!
We think you need these skills to ace Highways Support Officer in Winchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Highways Support Officer. We want to see how you can contribute to our team, so don’t hold back on showcasing your problem-solving abilities and communication skills!
Showcase Your Attention to Detail: Since this role requires a keen eye for detail, be sure to proofread your application thoroughly. We’re looking for someone who can handle complex enquiries, so clear and concise writing will definitely catch our attention.
Demonstrate Your Enthusiasm: Let your passion for customer service shine through in your application. We love forward-thinking individuals who are eager to improve processes and deliver excellent service, so make sure to express your enthusiasm for the role!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and ensures you’re considered for the position as soon as possible!
How to prepare for a job interview at Hampshire County Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Highways Support Officer role. Familiarise yourself with the key responsibilities, such as handling complaints and problem-solving. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
As a confident communicator, it's essential to highlight your written and verbal communication skills. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. This will show that you're ready to build relationships with colleagues and customers alike.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific enquiries or complaints. Think of real-life examples where you've successfully resolved issues. This will not only showcase your problem-solving abilities but also your commitment to continuous improvement.
✨Demonstrate Flexibility and Team Spirit
The role requires a team player who can cross-train and adapt to service pressures. Be ready to discuss times when you've worked collaboratively with others or taken on additional responsibilities. This will illustrate your flexibility and dedication to the team's success.