Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure safe transport for over 14,000 children and provide excellent customer service.
- Company: Join Hampshire County Council's supportive School Transport Service team.
- Benefits: Enjoy generous leave, pension scheme, and 24/7 wellbeing support.
- Why this job: Make a real difference in the lives of families and communities.
- Qualifications: GCSEs in English and Maths, strong communication, and organisational skills.
- Other info: Dynamic environment with opportunities for professional growth.
The predicted salary is between 30000 - 48000 £ per year.
Early applications are encouraged as we may close the advert ahead of the stated closing date. Joining our School Transport Service as an Eligibility Officer, you’ll play a crucial part in safely transporting over 14,000 children to school across Hampshire every day. If you’re organised, detail‑oriented, and passionate about delivering excellent customer service, this is a fantastic opportunity to make a real impact.
What you’ll do:
- Maintain a high standard of customer care when dealing with families and stakeholders.
- Ensure timely and accurate updates to school transport applications, enabling easy tracking of progress and status.
- Draft clear and professional written responses to customer queries.
- Assess eligibility of school-aged and post‑16 children for school transport, in line with policy.
- Communicate eligibility decisions effectively to families and stakeholders.
- Follow documented Standard Operating Procedures and develop knowledge of School Transport policy and related services that informs transport eligibility.
What we’re looking for:
- GCSEs in English and Maths (grades A*‑C or 9‑4) or equivalent.
- Practical experience using and managing administrative systems and procedures.
- Excellent written and verbal communication skills.
- Strong customer service skills and ability to work under pressure.
- Exceptional attention to detail, organisational skills and flexibility to manage priorities.
- Ability to follow processes and work collaboratively across other parts of the service and wider department.
- Previous experience of Microsoft 365 applications.
Play a vital and rewarding role in making a significant impact on the School Transport Service. Work in a dynamic and supportive team environment. Opportunities for professional development and career progression. Be part of a service that makes a real difference to families and communities. Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice. A competitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.
To learn more about this role, please review our Candidate Pack available on our website. Applicants can expect to hear from us within two weeks of the advertised closing date. Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.
Eligibility Officer HCC622968 in Winchester employer: Hampshire County Council
Contact Detail:
Hampshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Eligibility Officer HCC622968 in Winchester
✨Tip Number 1
Don’t just sit back and wait for the job to come to you! Direct message the job poster on platforms like LinkedIn. It shows initiative and gives you a chance to make a personal connection.
✨Tip Number 2
Be proactive in your research about Hampshire County Council and their School Transport Service. Knowing their values and recent projects can help you tailor your conversations and show you’re genuinely interested.
✨Tip Number 3
Prepare for potential interviews by practising common questions related to customer service and eligibility assessment. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Apply through our website for a smoother process. It’s the best way to ensure your application gets noticed, and you’ll have access to all the resources we offer to help you succeed!
We think you need these skills to ace Eligibility Officer HCC622968 in Winchester
Some tips for your application 🫡
Get to Know the Role: Before you start writing, take a good look at the job description. Understand what an Eligibility Officer does and how your skills match up. This will help you tailor your application to show us why you're the perfect fit!
Show Off Your Communication Skills: Since this role involves drafting clear responses and communicating decisions, make sure your written application reflects your excellent communication skills. Keep it professional but friendly, just like we do at StudySmarter!
Highlight Your Attention to Detail: We love detail-oriented folks! Use your application to showcase examples of how you've maintained high standards in previous roles. This will demonstrate that you can handle the responsibilities of assessing eligibility accurately.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Hampshire County Council
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of an Eligibility Officer. Familiarise yourself with Hampshire County Council's School Transport policies and procedures. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with families and stakeholders, prepare examples that highlight your customer service experience. Think of situations where you went above and beyond to assist someone or resolved a challenging issue effectively.
✨Be Detail-Oriented
As an Eligibility Officer, attention to detail is crucial. During the interview, emphasise your organisational skills and ability to manage multiple priorities. You might want to share specific instances where your attention to detail made a significant difference in your work.
✨Practice Clear Communication
You'll need to draft professional responses and communicate eligibility decisions clearly. Practise articulating your thoughts succinctly and clearly. Consider doing mock interviews with a friend to refine your verbal communication skills before the big day.
