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- Tasks: Support safe school transport for over 14,000 children daily with excellent customer service.
- Company: Join Hampshire County Council's dedicated School Transport Service team.
- Benefits: Enjoy a competitive salary, generous leave, and professional development opportunities.
- Why this job: Make a real difference in the lives of families and communities.
- Qualifications: GCSEs in English and Maths, strong communication, and customer service skills required.
- Other info: Dynamic team environment with career progression and a commitment to inclusivity.
The predicted salary is between 33178 - 36369 £ per year.
Joining our School Transport Service as an Eligibility Officer, you’ll play a crucial part in safely transporting over 14,000 children to school across Hampshire every day. If you’re organised, detail‑oriented, and passionate about delivering excellent customer service, this is a fantastic opportunity to make a real impact.
What you’ll do:
- Maintain a high standard of customer care when dealing with families and stakeholders.
- Ensure timely and accurate updates to school transport applications, enabling easy tracking of progress and status.
- Draft clear and professional written responses to customer queries.
- Assess eligibility of school‑aged and post‑16 children for school transport, in line with policy.
- Communicate eligibility decisions effectively to families and stakeholders.
- Follow documented Standard Operating Procedures and develop knowledge of School Transport policy and related services that informs transport eligibility.
What we’re looking for:
- GCSEs in English and Maths or equivalent.
- Practical experience using and managing administrative systems and procedures.
- Excellent written and verbal communication skills.
- Strong customer service skills and ability to work under pressure.
- Exceptional attention to detail, organisational skills and flexibility to manage priorities.
- Ability to follow processes and work collaboratively across other parts of the service and wider department.
- Previous experience of Microsoft 365 applications.
Benefits:
- Play a vital and rewarding role in making a significant impact on the School Transport Service.
- Work in a dynamic and supportive team environment.
- Opportunities for professional development and career progression.
- Be part of a service that makes a real difference to families and communities.
- Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
- A competitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.
Applicants can expect to hear from us within two weeks of the advertised closing date. Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying. The post is subject to a Criminal Records Check. As such, please note that under safer recruitment requirements for Children’s Services, references will be requested prior to interview.
Eligibility Officer in Winchester employer: Hampshire County Council
Contact Detail:
Hampshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Eligibility Officer in Winchester
✨Tip Number 1
Get to know the company! Research Hampshire County Council and their School Transport Service. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As an Eligibility Officer, you'll need to communicate effectively with families and stakeholders. Try role-playing common scenarios or questions you might face in the role to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the role and the team culture, plus it shows your proactive attitude to potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Eligibility Officer in Winchester
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your excellent written and verbal communication skills in your application. We want to see how you can draft clear and professional responses, just like you would in the role!
Be Detail-Oriented: Since attention to detail is key for this position, ensure your application is free from typos and errors. We love organised applicants who can manage priorities effectively!
Demonstrate Your Passion: Let us know why you're passionate about delivering excellent customer service. Share any relevant experiences that showcase your commitment to helping families and stakeholders.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and keep track of all the amazing candidates we’re excited to meet.
How to prepare for a job interview at Hampshire County Council
✨Know Your Stuff
Before the interview, make sure you understand the role of an Eligibility Officer inside out. Familiarise yourself with school transport policies and procedures, as well as the specific responsibilities mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with families and stakeholders, be prepared to discuss your customer service experience. Think of specific examples where you've gone above and beyond to assist someone or resolved a challenging situation. This will demonstrate your ability to maintain high standards of care.
✨Be Detail-Oriented
Attention to detail is crucial for this role. During the interview, highlight instances where your organisational skills made a difference. You might want to mention how you’ve managed administrative tasks or ensured accuracy in your work, as this aligns perfectly with what they’re looking for.
✨Practice Clear Communication
As an Eligibility Officer, you'll need to draft clear responses and communicate decisions effectively. Practise articulating your thoughts clearly and concisely. You could even prepare a few mock responses to common queries related to eligibility decisions to showcase your written and verbal communication skills.
