At a Glance
- Tasks: Support vulnerable adults by managing their financial affairs and ensuring their wellbeing.
- Company: Join a dedicated team making a real difference in clients' lives.
- Benefits: Enjoy generous leave, occupational sick pay, and a supportive work environment.
- Other info: Access to comprehensive employee support for your wellbeing and professional development.
- Why this job: Engage in meaningful work that empowers individuals and enhances their quality of life.
- Qualifications: Knowledge of benefits, strong communication skills, and the ability to advocate for clients.
The predicted salary is between 30000 - 40000 € per year.
Our Client Affairs Team within Adults’ Health and Care provide a Deputyship and Appointeeship service of last resort for adults who have been assessed as lacking capacity to manage their own property and financial affairs. As a Client Affairs Officer, you will act on behalf, and in the best interests, of vulnerable adults, ensuring that their wellbeing and financial affairs are protected.
What you'll do
- Be responsible for a caseload of clients, ensuring their income is maximised and their assets are safeguarded from abuse and exploitation.
- Empower clients to make decisions where possible, or make decisions in their best interests with regard to their known beliefs, wishes, and preferences in accordance with the Mental Capacity Act.
- Work closely with clients, their relatives, carers, and professional support to manage resources effectively to meet their needs and improve their quality of life.
- Visit clients to develop and maintain effective relationships and gain insight into their needs and aspirations.
What we're looking for
- A working knowledge of benefits payable by the Department for Work and Pensions and other agencies, including eligibility and entitlement.
- An understanding of the issues affecting people who lack capacity to manage their property and financial affairs.
- Excellent verbal and written communication skills.
- Strong numeracy, budgeting, and IT skills.
- Confidence to work independently, organise and prioritise workload, and manage conflicting demands and deadlines.
- Professional curiosity, creativity, and innovation to ensure the best outcomes for clients.
- Confidence to challenge the accepted or expected view when advocating on behalf of clients.
Why join us
- Be part of a professional and highly committed team dedicated to making a positive difference in our clients' lives.
- Engage in meaningful work that is both rewarding and impactful.
- We offer supportive development opportunities to enhance your skills, knowledge and wellbeing.
- Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
- Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.
To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details. Applicants can expect to hear from us within two weeks of the advertised closing date. Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.
Client Affairs Officer in Winchester employer: Hampshire County Council
Join our dedicated Client Affairs Team in Adults’ Health and Care, where you will play a vital role in supporting vulnerable adults by managing their financial affairs and enhancing their quality of life. We pride ourselves on fostering a supportive work culture that prioritises employee wellbeing and professional development, offering a competitive benefits package and access to comprehensive resources for your personal and professional growth. This is an opportunity to engage in meaningful work that truly makes a difference in the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Client Affairs Officer in Winchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how they align with your own. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Tip Number 3
Practice your communication skills! Whether it's verbal or written, being able to express yourself clearly is key. Consider mock interviews with friends or family to get comfortable discussing your experiences and ideas.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a positive impact in clients' lives.
We think you need these skills to ace Client Affairs Officer in Winchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Affairs Officer role. Highlight your experience with vulnerable adults and any relevant knowledge of benefits and financial management. We want to see how you can make a difference!
Showcase Your Communication Skills:Since excellent verbal and written communication skills are key, use clear and concise language in your application. Share examples of how you've effectively communicated with clients or colleagues in the past. This will help us see your potential!
Demonstrate Professional Curiosity:We love candidates who show a genuine interest in advocating for clients. In your application, mention any experiences where you’ve challenged the norm or sought innovative solutions for clients. This will set you apart from the crowd!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can find more info about the position and our team there!
How to prepare for a job interview at Hampshire County Council
✨Know Your Stuff
Make sure you brush up on the benefits and entitlements from the Department for Work and Pensions. Understanding these will not only show your knowledge but also demonstrate your commitment to helping clients maximise their income.
✨Show Empathy and Understanding
During the interview, highlight your ability to connect with vulnerable adults. Share examples of how you've empowered clients in the past or how you've approached sensitive situations with care and professionalism.
✨Demonstrate Your Communication Skills
Since excellent verbal and written communication is key for this role, practice articulating your thoughts clearly. You might even want to prepare a brief scenario where you had to communicate complex information simply and effectively.
✨Be Ready to Advocate
Prepare to discuss how you would challenge accepted views when advocating for clients. Think of specific instances where you stood up for someone’s best interests, as this will showcase your professional curiosity and creativity.
