At a Glance
- Tasks: Create memorable family experiences through events and activities at Manor Farm.
- Company: Join Hampshire County Council's vibrant Countryside Service team.
- Benefits: Enjoy flexible hours, holiday entitlement, and a supportive work environment.
- Other info: Ideal for those seeking full-time work with opportunities for growth.
- Why this job: Make a real difference in the community while working outdoors with families.
- Qualifications: Experience in visitor attractions and social media content creation is a plus.
The predicted salary is between 27780 - 30564 € per year.
As part of Hampshire County Council’s Countryside Service, Manor Farm is a vibrant, family focused visitor attraction offering exciting activities, seasonal events, and memorable days out. We are seeking an enthusiastic, creative, and customer focused individual to join our team as Visitor Services Officer – Events & Engagement.
The role will also:
- Develop Manor Farm’s social media presence in collaboration with marketing colleagues.
- Support marketing activity to increase awareness of Manor Farm, particularly themed events and seasonal offers.
- Line manage the House Team and ensure staff and volunteers feel supported, motivated, and able to deliver excellent customer service.
What you’ll do:
To deliver high quality, engaging, and memorable family experiences at Manor Farm. This includes planning, preparing, and delivering a full programme of family events and seasonal activities; coordinating interactive experiences; and ensuring all visitor facing areas are welcoming, safe, and enjoyable.
We are looking for someone with experience in a busy visitor attraction who brings excellent interpersonal skills and a passion for delivering outstanding customer service. You will be flexible, proactive, and highly organised, with strong attention to detail and an outgoing, welcoming manner.
What we’re looking for:
Experience in social media content creation, basic marketing principles, and confidence in designing posters and digital media would be advantageous. As a Visitor Services Officer, you will plan, deliver and support a diverse programme of family events, seasonal activities, and engagement opportunities. You will champion excellent customer service, support community participation, and help ensure that the site remains welcoming, safe, and enjoyable for all.
This position is ideal for someone seeking full time work throughout the year, including school holidays, with regular weekend and bank holiday working. Job share arrangements may be considered.
If you enjoy working with families and children, thrive in lively outdoor environments, and want to help deliver high quality family experiences involving animals, play spaces, and seasonal fun, we would be delighted to hear from you.
Why join us? Our benefits package includes details of the holiday entitlement, pension scheme, flexi-time scheme, family friendly policies and interest free travel loans and discounts. We offer a flexible, motivating and inclusive workplace. We have created an environment that you can look forward to being a part of, where you are empowered to be your best and a workplace built on teamwork where people can grow and develop in their roles.
If you think you have what it takes to make a real difference in Hampshire, get in touch!
You’ll be required to work a rota pattern to respond to the demands of the service. Your working pattern will include some weekends and bank holidays for which enhancements will be paid in line with the Hampshire County Council salary policy. Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment.
Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance.
Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
Visitor Services Officer Events and Engagement employer: Hampshire County Council
Hampshire County Council is an excellent employer, offering a vibrant and inclusive work environment at Manor Farm, where creativity and customer service thrive. With a strong focus on employee growth, flexible working arrangements, and a comprehensive benefits package, including family-friendly policies and interest-free travel loans, we empower our staff to deliver memorable experiences for families while enjoying a supportive team culture. Join us in making a real difference in the community while enjoying a fulfilling career in a beautiful outdoor setting.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Services Officer Events and Engagement
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on Hampshire County Council and their Countryside Service. Understanding their values and recent projects can help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Show off your creativity! Since the role involves planning events and engaging families, think of some fun ideas or themes you could bring to Manor Farm. Presenting these during your interview can really make you stand out as a candidate.
✨Tip Number 3
Don’t forget about social media! Brush up on your skills in creating engaging content. Share examples of your past work or ideas for Manor Farm’s social media presence to demonstrate your marketing savvy and enthusiasm for the role.
✨Tip Number 4
Be ready to discuss customer service! Prepare some stories about how you've delivered excellent customer experiences in the past. This will show that you understand the importance of creating memorable days out for families at Manor Farm.
We think you need these skills to ace Visitor Services Officer Events and Engagement
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for working with families and children shine through. We want to see your excitement about creating memorable experiences at Manor Farm!
Tailor Your Experience:Make sure to highlight any relevant experience you have in visitor attractions or customer service. We’re looking for someone who can deliver outstanding service, so share examples that showcase your skills!
Get Creative:Since the role involves social media and event planning, don’t hesitate to show off your creative side! Include any past projects or ideas you’ve had that could enhance our events and engagement strategies.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hampshire County Council
✨Know Your Audience
Before the interview, research Hampshire County Council and their Countryside Service. Understand their values, mission, and the specific role of the Visitor Services Officer. This will help you tailor your answers to show how you align with their goals.
✨Showcase Your Creativity
Since the role involves planning engaging family events, come prepared with a few creative ideas for activities or events you could implement at Manor Farm. This demonstrates your enthusiasm and ability to think outside the box.
✨Highlight Customer Service Skills
Be ready to share specific examples from your past experiences where you delivered outstanding customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Engage with Social Media
Given the emphasis on social media presence, discuss your experience with content creation and marketing. Bring examples of your work, such as posters or digital media, to showcase your skills and how you can contribute to increasing awareness of Manor Farm.
