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- Tasks: Be the first point of contact for customer inquiries and manage referrals.
- Company: Join Hampshire County Council, a supportive and community-focused organisation.
- Benefits: Competitive salary, temporary role with potential for growth, and valuable experience.
- Other info: Work in a dynamic environment at Westminster City Hall.
- Why this job: Make a difference in your community while developing essential customer service skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 34359 - 37509 £ per year.
Hampshire County Council is looking for a Triage and Referral Support Officer to join their team in Westminster. This role involves being the first point of contact for customer inquiries, managing and processing referrals, and providing administrative assistance within the department.
The ideal candidate should have experience in customer service, excellent communication skills, and be proficient with data entry.
The position is temporary for 12 months, offering a salary between £34,359 and £37,509 per annum, and is based at Westminster City Hall.
Triage & Referral Specialist — Frontline Customer Support employer: Hampshire County Council
Contact Detail:
Hampshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Triage & Referral Specialist — Frontline Customer Support
✨Tip Number 1
Make sure you know the ins and outs of the role. Research what a Triage & Referral Specialist does and how it fits into customer support. This will help you answer questions confidently during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about being the first point of contact, we need to show that we can handle inquiries smoothly. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees at Hampshire County Council on LinkedIn. They might share insights that could give us an edge in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we can tailor our CV and cover letter to highlight our customer service experience and data entry skills specifically for this role.
We think you need these skills to ace Triage & Referral Specialist — Frontline Customer Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how your background aligns with the Triage & Referral Specialist role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your skills make you the perfect fit. We love seeing genuine enthusiasm for the position!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since this role involves managing inquiries and referrals.
Apply Through Our Website: To ensure your application gets the attention it deserves, make sure to apply through our website. It’s the best way for us to receive your details and get the ball rolling on your application!
How to prepare for a job interview at Hampshire County Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Triage & Referral Specialist. Familiarise yourself with customer service principles and how they apply to managing inquiries and referrals. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication skills, prepare examples from your past experiences where you've effectively communicated with customers or colleagues. Practise articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Highlight Your Data Entry Proficiency
As data entry is a key part of the job, be ready to discuss your experience with data management systems. If you have specific software knowledge, mention it! You might even want to brush up on any relevant tools before the interview to show you're prepared and capable.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the team dynamics, challenges faced in the role, or the council's approach to customer service. This not only shows your interest but also helps you gauge if the position is the right fit for you.