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- Tasks: Be the friendly face of our department, handling enquiries and referrals with care.
- Company: Join Westminster City Council, a diverse and inclusive workplace committed to community impact.
- Benefits: Competitive salary, flexible working, and a supportive environment for personal growth.
- Other info: Great opportunities for career progression and a commitment to supporting Care Leavers.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic role.
- Qualifications: Experience in customer service and data management is essential; strong communication skills are a must.
The predicted salary is between 34359 - 37509 £ per year.
Salary range: £34,359 - £37,509 per annum. Salary negotiable depending upon experience.
Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP
Hours per week: 36
Contract type: Temporary for 12 months
Closing date: 17 May 2026
About Us:
Regeneration, Economy and Planning in Westminster City Council is a world of extraordinary stories, where little things can have a huge impact on people’s lives.
The Role:
As Triage and Referral Officer you can make your own powerful contribution to Westminster’s success. Acting as the friendly, approachable and customer‑focused face of our department, you’ll be the first point of contact when people contact us via telephone or email, and will log, process and triage all enquiries and referrals. You will resolve basic enquiries on your own and quickly redirect others to the appropriate departmental service, while maintaining our information systems, databases and processes to facilitate monitoring and reporting of cases.
Committed to maintaining the electronic files you work with in line with General Data Protection Regulations, Information Security and all relevant policies and legislation, you will carry out a range of entry and cleansing work to keep our databases accurate and up to date, ensuring that Westminster City Council’s standards are met at all times.
In addition to these key tasks, you will provide robust administrative assistance, supporting managers with HR responsibilities, delivering accurate team staffing information, working on complaints procedures and ensuring the team has access to the latest documentation.
You should be a highly motivated, engaged and collaborative team player with experience of using a variety of methods and sources to gather relevant data and information. You will possess keen attention to detail, manage diaries and support event management, and be proficient in using information systems and databases. You should have experience of data entry and cleansing tasks and be ready to keep accurate records of engagement activities, ideally through CRM systems.
Experience of logging, processing and triaging enquiries and referrals received via telephone, email and other communication channels is essential. You should have used your friendly and professional skills as a first point of contact in a customer‑facing service environment, building rapport with people at all levels and from different backgrounds. Excellent communication skills will help you develop positive relationships with colleagues and stakeholders.
Capable of responding flexibly to changing priorities, you will be able to sense‑check information to understand problems fully and, if necessary, escalating. You should have confident IT office system skills and be ready to assist with capturing research outcomes and translating these into concise, meaningful reports.
Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme will automatically be invited to interview if they meet the essential criteria for the role.
What We Offer:
Westminster is an amazing place, home to more than 200,000 residents, over 50,000 businesses and nearly three‑quarters‑of‑a‑million people working in Westminster.
We work towards a Fairer Westminster. Our strategy is to keep our communities at the heart of decision‑making, build an inclusive city that celebrates diversity and welcomes all residents, workers and visitors.
We pride ourselves on being an inclusive workplace and employer of choice, encouraging applications from people of all backgrounds. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best – the Westminster Way. To learn more about how we do this visit a forward‑thinking Council we offer flexible working patterns and Agile working to accommodate different working styles.
The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria. If you are invited for interview, we will discuss any reasonable adjustments you need to attend and provide them where possible.
We reserve the right to extend or close this vacancy early without warning, subject to the volume of suitable applicants.
Triage and Referral Support Officer WCC623671 employer: Hampshire County Council
Contact Detail:
Hampshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Triage and Referral Support Officer WCC623671
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of digging into Westminster City Council's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of Triage and Referral Support Officer, especially your customer service experience.
✨Tip Number 3
Be ready to share your stories! Think of specific examples from your past work where you've triaged enquiries or provided excellent customer service. This will help you stand out and demonstrate your hands-on experience.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Triage and Referral Support Officer WCC623671
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Triage and Referral Support Officer. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills: Since this role is all about being the friendly face of our department, don’t forget to showcase your excellent communication skills in your application. Share examples of how you've built rapport with people in previous roles.
Be Detail-Oriented: Attention to detail is key for this position. When filling out your application, double-check for any typos or errors. We want to see that you can maintain accurate records and information, just like you'll be doing in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at Westminster City Council!
How to prepare for a job interview at Hampshire County Council
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Triage and Referral Support Officer. Familiarise yourself with the key tasks mentioned in the job description, such as logging enquiries and maintaining databases. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As the first point of contact, excellent communication is crucial. Prepare examples of how you've effectively communicated with customers or colleagues in previous roles. Think about times when you resolved issues or built rapport, as these stories will highlight your ability to connect with people from diverse backgrounds.
✨Demonstrate Attention to Detail
Since you'll be handling data entry and cleansing tasks, it's important to showcase your attention to detail. Bring up specific instances where your meticulous nature helped prevent errors or improved processes. You might even want to mention any experience you have with CRM systems, as this will be a plus.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle various situations, like triaging enquiries or managing changing priorities. Practice responding to hypothetical scenarios related to the role. This will not only prepare you for the interview but also help you think critically about how you would approach real-life challenges in the position.