Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide frontline IT support and enhance chatbot development for a modern council.
- Company: Hampshire County Council, a top-performing local authority in the UK.
- Benefits: Flexible working options, competitive salary, and professional development opportunities.
- Why this job: Join a supportive team and make a real impact with innovative technology.
- Qualifications: Basic IT knowledge, strong communication skills, and a willingness to learn.
- Other info: Enjoy a collaborative environment with excellent work-life balance.
The predicted salary is between 30000 - 42000 £ per year.
Hampshire County Council provides high quality public services to over a million customers. The Hampshire IT department plays a vital role in providing support to internal departments across a wide range of systems, applications, and services.
This is an exciting opportunity to join the frontline support team following the introduction of new systems to support the organisation such as a generative AI chatbot. The successful candidate will be an integral part of chatbot development both through enhancement of the tool itself via CoPilot studio, and creation of knowledge documents for the chatbot to utilise.
The Frontline Support teams include the Service Desk, Access Control and Equipment Request Teams. The successful candidate will have opportunities to learn and work in a variety of areas to develop skills and knowledge across the whole of the Frontline teams. Our Frontline Support team consists of Tier 1 and Tier 2 IT Technicians. This Tier 1 role provides the initial support to our user base for their IT problems. You will be liaising with users via webchat, online form and telephone with a strong customer service focus. You will also have the opportunity to work on other workstreams such as Chatbots, Knowledge creation and Microsoft Power apps.
We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
Key to this role is a basic knowledge of IT including experience using Microsoft Windows and Office applications, alongside impeccable verbal and written communication skills, the ability to multitask and prioritise a varied range of tasks. The ideal candidate will demonstrate willingness to learn and build proficiency across a variety of new and evolving systems/platforms.
Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment. We can offer great flexible working options for this role as we have invested heavily in various technologies to support ongoing remote working options. This role can be partly carried out remotely, but some office-based working will be required to support business needs.
Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance. We invest in you through our internal development programmes and training and offer a competitive salary and benefits package.
Service Desk IT Technician Level 1 employer: Hampshire County Council
Contact Detail:
Hampshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk IT Technician Level 1
✨Tip Number 1
Get to know the company! Research Hampshire County Council and its IT department. Understanding their values and recent projects, like the generative AI chatbot, will help you tailor your conversations during interviews.
✨Tip Number 2
Practice your communication skills! Since this role involves liaising with users via webchat and phone, make sure you can explain technical issues in simple terms. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Show your willingness to learn! Be ready to discuss how you’ve tackled new challenges in the past. Highlight any experience with Microsoft Windows, Office applications, or even chatbots to demonstrate your adaptability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Hampshire County Council and contributing to their mission.
We think you need these skills to ace Service Desk IT Technician Level 1
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk IT Technician role. Highlight any relevant IT support experience, especially with Microsoft Windows and Office applications, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background aligns with our needs. Don’t forget to mention your customer service focus and willingness to learn new systems.
Show Off Your Communication Skills: Since this role involves liaising with users via webchat and phone, make sure your written application showcases your impeccable communication skills. Keep it clear, concise, and professional – we want to see how you express yourself!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Hampshire County Council
✨Know Your IT Basics
Brush up on your knowledge of Microsoft Windows and Office applications. Be ready to discuss how you've used these tools in past roles or projects, as this will show your technical competence and readiness for the Service Desk role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous positions. Think about specific situations where you resolved issues or helped users effectively, as this role requires strong communication and a customer-focused approach.
✨Familiarise Yourself with Chatbots
Since you'll be involved in chatbot development, do some research on generative AI chatbots and their functionalities. Being able to discuss your understanding of chatbots and how they can enhance user experience will set you apart from other candidates.
✨Demonstrate Your Willingness to Learn
Express your eagerness to learn and adapt to new systems and platforms. Share any experiences where you've quickly picked up new skills or technologies, as this shows that you're proactive and ready to grow within the role.
