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- Tasks: Support the registration service with various administrative tasks and customer interactions.
- Company: Join Hampshire County Council, a top-performing local authority in the UK.
- Benefits: Enjoy flexible hours, a competitive salary, and a supportive work environment.
- Why this job: Make a real difference while developing your skills in a collaborative team.
- Qualifications: Strong communication skills and IT proficiency in Microsoft Office are essential.
- Other info: This role offers a comprehensive induction and commitment to personal development.
The predicted salary is between 24405 - 25430 £ per year.
Joining our small and friendly team as a Senior Administrative Assistant, you’ll provide crucial administrative support to our Contact, Assessment and Resolution Team (CART) and our Adults’ Multi Agency Safeguarding Hub (MASH). CART and MASH handle telephone calls, web chat and online enquiries and are the first point of contact for people seeking support from Adults’ Health and Care or raising safeguarding concerns.
What you’ll do:
- Respond to routine enquiries both verbally and in writing.
- Answer incoming calls from the public and professionals using our computer-based telephone system.
- Use a range of IT systems for data input and to provide accurate information and reports within agreed timescales.
- General office tasks, including printing letters and sourcing information to post to customers.
- Build relationships and establish internal networks of contacts.
- Perform ad hoc tasks as required, e.g. minute taking.
What we’re looking for:
- IT and Microsoft Office 365 skills including Word and Excel.
- Confident written and verbal communication skills.
- Strong prioritisation and organisational skills.
- Resilience and adaptability.
Your working pattern:
- You’ll be based in the office for a minimum of one day per week. We’re currently based out of The Parkway in Fareham, but we’re planning to move our offices to Havant Public Service Plaza in March.
- You’ll work Monday to Thursday 8:30am – 5:00pm and Friday 8:30am – 4:30pm.
Why join us?
- Professional development: Comprehensive initial 8-week office-based induction, followed by continuous learning, mentoring and supportive supervision.
- Work-life balance: Enjoy a fulfilling career with a good balance between work and home life.
- Employee support: Access to Health Assured\’s comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
- Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.
To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details.
Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.
Other job titles you may be searching for: Admin Assistant, Admin Support, Support Specialist, Administrative Coordinator, Secretary, Admin Specialist, Business Support, Office Assistant, Personal Assistant, Office Administration, Administrator
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Senior Administrative Assistant employer: Hampshire County Council
Contact Detail:
Hampshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Administrative Assistant
✨Tip Number 1
Familiarise yourself with the specific administrative tasks mentioned in the job description. Understanding the nuances of registering births, deaths, and marriages will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your experience with Microsoft Office, especially Word, Excel, and Outlook. Be prepared to discuss how you've used these tools in previous roles to manage tasks efficiently.
✨Tip Number 3
Showcase your communication skills by preparing examples of how you've built positive relationships with clients or colleagues in past positions. This will align well with the role's emphasis on customer care.
✨Tip Number 4
Research Hampshire County Council's values and commitment to inclusivity. Being able to articulate how your personal values align with theirs can set you apart as a candidate who truly fits their culture.
We think you need these skills to ace Senior Administrative Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Senior Administrative Assistant. Emphasise your communication, organisational skills, and IT proficiency in Microsoft Word, Excel, and Outlook.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and how your values align with those of Hampshire County Council. Mention specific examples of your previous administrative experience and your commitment to customer care.
Highlight Teamwork and Initiative: In your application, provide examples of how you have successfully worked as part of a team and taken initiative in past roles. This will demonstrate your ability to support the wider business needs effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Hampshire County Council
✨Showcase Your Communication Skills
As a Senior Administrative Assistant, you'll need to demonstrate excellent communication skills. Be prepared to discuss how you've effectively communicated with diverse groups in previous roles, whether through face-to-face interactions, emails, or phone calls.
✨Highlight Your IT Proficiency
Since the role requires strong IT skills, especially in Microsoft Word, Excel, and Outlook, make sure to mention specific examples of how you've used these tools in your past work. Consider preparing a brief demonstration if possible.
✨Emphasise Teamwork and Flexibility
The job involves working as part of a team, so be ready to share experiences where you've collaborated successfully with others. Highlight your flexibility and ability to adapt to changing situations, which is crucial in a busy administrative environment.
✨Demonstrate Your Customer Care Commitment
Since you'll be the first point of contact for customers, it's important to convey your commitment to customer care. Share examples of how you've gone above and beyond to support clients or improve service delivery in previous positions.
