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- Tasks: Support our team by managing emails, calls, and visitor interactions.
- Company: Join Park View Day Services, dedicated to helping adults with complex needs.
- Benefits: Enjoy generous leave, sick pay, and a supportive employee assistance programme.
- Why this job: Make a real difference in people's lives while growing your career in a compassionate environment.
- Qualifications: Previous admin experience and strong IT skills are essential; empathy is key.
- Other info: This role can be emotionally challenging but offers rewarding career growth.
The predicted salary is between 21600 - 36000 £ per year.
Join our friendly team as a Senior Administrative Assistant at Park View, where we provide a day service for adults with complex needs. As an integral part of our small supportive team, you’ll carry out vital administrative tasks at the facility ensuring the smooth running of our service.
What you’ll do:
- Monitor and respond to emails and phone calls.
- Based in reception, act as first point of contact for all visitors and staff.
- Build and establish positive working relationships with staff and residents.
- Resolve queries and escalate complex queries where required.
- Data checking and monitoring, including working with spreadsheets.
What we’re looking for:
- Previous administrative experience.
- Team player with a customer-focused approach.
- Resilient and adaptable to changing demands, remaining calm and professional.
- Good IT skills, especially MO365 (Word, Outlook, Excel) and willing to develop these further.
- Good attention to detail, organisation and prioritisation skills.
- Shows patience, compassion, and empathy in all interactions. You’ll treat service users with dignity and respect.
Make a difference: Help ensure our residents can participate in meaningful activities, communicate effectively and manage daily living tasks. The role can be emotionally challenging at times, but your commitment will have a lasting impact on the lives of others.
Career growth: Access to a wealth of rewarding career choices.
Professional development: Supportive supervision and continuous learning opportunities.
Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.
This post is subject to a Criminal Records Check. Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment.
We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
Senior Administrative Assistant employer: Hampshire County Council
Contact Detail:
Hampshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Administrative Assistant
✨Tip Number 1
Familiarise yourself with the specific needs of adults with complex needs. Understanding the challenges they face will help you demonstrate empathy and compassion during your interactions, which is crucial for this role.
✨Tip Number 2
Brush up on your MO365 skills, particularly in Excel and Outlook. Being proficient in these tools will not only make you more efficient but also show that you're ready to hit the ground running in a busy administrative environment.
✨Tip Number 3
Prepare to discuss your previous administrative experience in detail. Think of specific examples where you've successfully managed multiple tasks or resolved complex queries, as this will highlight your organisational skills and adaptability.
✨Tip Number 4
Research the values and mission of the organisation. Being able to articulate how your personal values align with theirs will demonstrate your commitment to making a positive impact in the lives of the residents.
We think you need these skills to ace Senior Administrative Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Senior Administrative Assistant position. Make notes on how your experience aligns with the tasks mentioned, such as monitoring emails, data checking, and building relationships.
Tailor Your CV: Customise your CV to highlight relevant administrative experience and skills that match the job description. Emphasise your IT skills, particularly in MO365, and any experience you have in a similar environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the values of the organisation. Use specific examples from your past experiences to demonstrate your customer-focused approach, resilience, and ability to handle complex queries.
Highlight Soft Skills: In your application, make sure to mention your soft skills such as patience, compassion, and empathy. These are crucial for the role, especially when interacting with residents and staff in a supportive environment.
How to prepare for a job interview at Hampshire County Council
✨Showcase Your Administrative Skills
Be prepared to discuss your previous administrative experience in detail. Highlight specific tasks you've handled, such as managing emails, phone calls, and data monitoring, to demonstrate your capability in a similar role.
✨Emphasise Teamwork and Customer Focus
Since the role requires a team player with a customer-focused approach, share examples of how you've successfully collaborated with colleagues and provided excellent service to clients or residents in past positions.
✨Demonstrate Resilience and Adaptability
The job can be emotionally challenging, so it's important to convey your ability to remain calm and professional under pressure. Prepare anecdotes that illustrate your resilience and adaptability in changing situations.
✨Highlight IT Proficiency
Make sure to mention your proficiency with MO365 applications, especially Word, Outlook, and Excel. If you have any relevant certifications or have taken courses to improve your skills, be sure to bring those up during the interview.
