At a Glance
- Tasks: Provide front of house support and assist with facilities management.
- Company: Join Hampshire & Isle of Wight Fire and Rescue Service, a community-focused organisation.
- Benefits: Competitive salary, permanent contract, and a supportive work environment.
- Other info: Opportunity for career growth in a values-driven organisation.
- Why this job: Be part of a dynamic team making a real difference in public service.
- Qualifications: Experience in reception or facilities roles, strong communication, and IT skills.
The predicted salary is between 26824 - 28142 € per year.
Salary Range: £26,824 - £28,142 per annum
Work Location: HIWFRS HQ, Eastleigh
Hours per week: 37
Contract Type: Permanent
Closing Date: 16 June 2026
The Role: Hampshire & Isle of Wight Fire and Rescue (HIWFRS) is embarking on an exciting period of working with other public sector organisations to share properties, embed principles of a new property and estates strategy and provide first class facilities management across the County. HIWFRS have established a Strategic Property & Estates Plan which sets out the forward direction of the organisation's property estate and how this will be managed and maintained.
This is an exciting time to join the new Property & Facilities team as we work to bring excellent service to the organisation across property management, maintenance and facilities management. This role will play a key function supporting the whole team by providing a front of house support service for our main reception, phone switchboard and across the headquarters site.
We are seeking a self-motivated, adaptable and enthusiastic individual to deliver an effective and efficient reception service and support the delivery of facilities services to meet business requirements across both organisations and the wider Service that promotes the professional image of HIWFRS.
Previous experience in a similar role within a business environment is essential. To succeed at this role, you will possess good communication and organisation expertise, IT skills (database and word-processing) and a background of working in a fast-paced office environment. You will be highly motivated to deliver excellent Customer Service, can work under pressure and use your initiative. You will need to be flexible in your approach and able to work as part of a team.
Additional Information: Receptionist / Facilities Assistant Job Description and Person Specification
HIWFRS Values:
- Reaching Further - Inspiring and challenging ourselves and others.
- Showing Respect - Fairness, honesty and integrity in everything we say and do.
- Supporting Others - Listening and acting with compassion and empathy.
- Everyone Playing Their Part - Recognising the contribution we all make.
Vetting Requirements: This post is subject to a Standard DBS Check and Non-Police Personnel Vetting. Further information about this process will be provided to successful candidates. Candidates must have resided in the UK for a minimum of 3 years for the Non-Police Personnel Vetting in order for clearance to be obtained.
Contact Details for an Informal Discussion: Mel Long, Site Manager on 02380 644000 or Charlotte Affleck, FM Helpdesk Team Leader on 02380 626838.
Hampshire and Isle of Wight Fire and Rescue Service is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
Corporate Equalities Employment Policy: In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to any posts which may unintentionally exclude certain groups of potential applicants from applying or have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of their gender, disability, age, ethnic or national origin, marital status, creed, sexuality, trade union activity or responsibility for dependants unless a Genuine Occupational Qualification (GOQ) applies.
We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
Receptionist / Facilities Assistant HIWFRS624124 employer: Hampshire County Council
Hampshire & Isle of Wight Fire and Rescue Service (HIWFRS) is an exceptional employer, offering a supportive work culture that values respect, integrity, and teamwork. As part of the new Property & Facilities team, you will have the opportunity to contribute to meaningful projects while enjoying a competitive salary and a commitment to employee growth and inclusivity. Located in Eastleigh, this role provides a chance to make a real impact within the community, all while working in a dynamic and fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist / Facilities Assistant HIWFRS624124
✨Tip Number 1
Get to know the company! Research HIWFRS and their values. When you understand what they stand for, you can tailor your approach during interviews and show how you align with their mission.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help you feel more confident when you walk into that interview room.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Receptionist / Facilities Assistant HIWFRS624124
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Receptionist / Facilities Assistant role. Highlight your relevant experience and skills that match what we're looking for, like communication and organisation expertise.
Show Your Enthusiasm:We love seeing candidates who are genuinely excited about the role! In your application, let us know why you want to join the HIWFRS team and how you can contribute to our mission of providing excellent facilities management.
Keep It Professional:While we appreciate a friendly tone, remember to keep your application professional. Use clear language, check for typos, and ensure your formatting is neat. First impressions matter!
Apply Through Our Website:To make sure your application gets to us, apply directly through our website. This way, you can be confident that your details are submitted correctly and reach the right people in our team.
How to prepare for a job interview at Hampshire County Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and the skills required, especially around customer service and facilities management. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Communication Skills
As a Receptionist / Facilities Assistant, strong communication is crucial. Prepare examples of how you've effectively communicated in previous roles, whether it’s handling inquiries or resolving issues. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Your Adaptability
This role requires someone who can work under pressure and adapt to changing situations. Think of times when you’ve had to adjust quickly to new challenges or priorities. Sharing these experiences will highlight your flexibility and problem-solving abilities.
✨Emphasise Teamwork and Initiative
HIWFRS values collaboration and individual contribution. Be ready to discuss how you’ve worked as part of a team in the past and instances where you took the initiative to improve processes or support your colleagues. This will show that you’re not just a team player but also proactive.
