At a Glance
- Tasks: Engage with residents, solve problems, and enhance community life in vibrant neighbourhoods.
- Company: Join Hammersmith & Fulham Council, dedicated to making a real difference.
- Benefits: Competitive salary, flexible working options, and opportunities for personal growth.
- Other info: Dynamic role with no two days the same, fostering creativity and collaboration.
- Why this job: Make a tangible impact on your community while building meaningful relationships.
- Qualifications: Empathy, communication skills, and a passion for customer service are essential.
The predicted salary is between 43308 - 45852 € per year.
Salary range: £43,308 - £45,852 per annum
Work location: New Zealand Way, White City Estate, Hammersmith W12 7DE
Hours per week: 36
Contract type: 15 x Permanent
Closing date: 18 May 2026
Interview date: Week commencing 25 May 2026
Contact details for informal discussion: Andrew Nowakowski, Head of Neighbourhoods and Communities via email.
About the role
Are you passionate about people, places, and making communities thrive? Do you enjoy being out and about, meeting residents, solving problems, and creating real, lasting impact? Join us as a Neighbourhoods & Communities Officer and play a central part in shaping neighbourhoods where residents feel safe, supported and proud to live. This is a hands-on, people-first role where every day is different. You’ll be the friendly face of the council across a patch of around 400 households, building relationships, supporting residents to sustain their tenancies, tackling issues early and driving improvements that make neighbourhoods cleaner, safer, and more vibrant. If you love variety, responsibility and making things happen — this role is for you.
Working pattern: No hybrid working, Monday to Friday 9am to 5pm and also working on one Saturday in six from 9.30am to 2pm with a day off in lieu the following week.
What you’ll do:
- Be a visible, trusted presence on your patch — residents will know you, rely on you, and come to you first.
- Own your neighbourhood: from repairs to estate services to community improvements, you’ll be the guardian of your estates.
- Solve real problems — from tenancy issues to ASB cases — using a thoughtful, resident-centred approach.
- Support residents who need extra help, identifying safeguarding concerns and connecting people with the right services.
- Lead estate inspections, make sure safety standards are met, and take action on anything that puts residents at risk.
- Champion resident engagement — listening to local voices, empowering community groups and driving small projects that make a big difference.
- Manage tenancy changes (succession, mutual exchange, joint tenancies and more) and offer clear, helpful housing advice.
- Take the lead on ASB and tenancy enforcement, working with partners and preparing cases when needed.
- Welcome new tenants, carry out sign-ups, viewings and six-week visits and set people up for success in their new homes.
- Respond to emergencies on estates with calm, empathy and practical support.
Everything you do will contribute to safer, happier, better connected neighbourhoods.
About you
- A naturally empathetic, curious approach to understanding residents and their neighbourhoods.
- Great communication skills — you enjoy working with people from all walks of life.
- Problem-solving ability — you stay calm, get the facts and follow issues through to the end.
- Strong organisation skills — you can juggle priorities and still deliver quality.
- Confidence using data and insight to improve services.
- Creativity and flexibility — you adapt, try new approaches and think differently.
- A commitment to excellent customer service — every interaction matters.
- Team spirit — you collaborate well and build strong working relationships.
- Experience in customer service (in any sector!) is essential — housing experience is great but not required.
Why join us?
- Work autonomously, with no two days the same.
- See the direct impact of your work.
- Build real relationships with residents and partners.
- Work in a supportive team that values creativity, inclusion and emotional intelligence.
- Have opportunities to learn, develop and grow.
If you want a job where you make a real difference, this is it.
Our People Values: How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.
- We are fair — We treat everyone with compassion, dignity and fairness.
- We are caring — We care about our borough and doing things well.
- We are collaborators — We work together for a better society.
- We are driven — We will only settle for the very best.
Our commitment to you: At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working.
We believe an inclusive workplace is about the visibility and representation of our local diverse community— it is about open and transparent decision making co-produced with staff and residents.
We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
Neighbourhoods and Communities Officer LBHF623935 in London employer: Hampshire County Council
Join Hammersmith & Fulham Council as a Neighbourhoods and Communities Officer, where you will be part of a dynamic team dedicated to making a real difference in the lives of residents. Enjoy a supportive work culture that values creativity, collaboration, and inclusivity, while benefiting from opportunities for personal and professional growth. With a focus on community engagement and a commitment to safeguarding, this role offers a unique chance to impact your local neighbourhood positively.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhoods and Communities Officer LBHF623935 in London
✨Tip Number 1
Get to know the community! Spend some time walking around your potential neighbourhoods, chatting with residents and understanding their needs. This will not only help you build rapport but also give you real insights into the challenges they face.
✨Tip Number 2
Show your problem-solving skills in action! During interviews, share specific examples of how you've tackled issues in the past. Whether it’s a tricky customer service situation or a community project, let them see your creative approach to making things happen.
✨Tip Number 3
Be the friendly face! When you meet with interviewers, emphasise your people skills. Talk about how you’ve built relationships in previous roles and how you plan to engage with residents to create a supportive environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. Mention something specific from your conversation to remind them of your enthusiasm for the role. It shows you care and keeps you on their radar!
We think you need these skills to ace Neighbourhoods and Communities Officer LBHF623935 in London
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for community work shine through! We want to see how much you care about making a difference in people's lives and improving neighbourhoods. Share specific examples of how you've engaged with communities or solved problems in the past.
Be Personable:Remember, this role is all about people! Use a friendly tone in your application and highlight your communication skills. We love seeing candidates who can connect with residents from all walks of life, so don’t be shy about sharing your experiences.
Highlight Problem-Solving Skills:We’re looking for someone who can tackle challenges head-on. In your application, mention instances where you've successfully resolved issues or improved situations. Show us that you can stay calm under pressure and follow through on solutions!
Tailor Your Application:Make sure to customise your application to fit the job description. We appreciate when candidates take the time to align their skills and experiences with what we’re looking for. And remember, applying through our website is the best way to get your foot in the door!
How to prepare for a job interview at Hampshire County Council
✨Know Your Neighbourhood
Before the interview, take some time to familiarise yourself with the area you'll be working in. Understand the demographics, key issues, and community groups. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your People Skills
As a Neighbourhoods and Communities Officer, your ability to communicate and build relationships is crucial. Prepare examples of how you've successfully engaged with diverse groups or resolved conflicts in the past. This will demonstrate your empathy and problem-solving skills.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with anti-social behaviour or supporting vulnerable residents. Think through your responses ahead of time, focusing on your thought process and the resident-centred approach you would take.
✨Emphasise Your Commitment to Community
Highlight your passion for making a difference in people's lives and improving neighbourhoods. Share any relevant experiences or projects you've been involved in that align with the council's values of fairness, care, collaboration, and drive.
