Delivery Lead - Prevention and Solutions WCC624133 in London

Salary range: £56,436 - £66,084 per annum. Salary negotiable depending upon experience.

Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QPHours per week: 36

Contract type: Permanent

Closing date: 1 June 2026

About Us:

The Housing Needs department in Westminster City Council is a world of extraordinary stories, shaped by experience, fairness and the people we support every day.

The Role:

As a Delivery Lead for Prevention, Support and Solutions in our Housing Solutions and Homelessness Service, you can make your own powerful contribution to people across Westminster. Focusing on prevention and early intervention, you’ll shape a high-performing, resident-focused service that helps achieve better outcomes for people experiencing homelessness.

• Lead improvement initiatives, influence policy and practice, and work in partnership with colleagues from across the Council, voluntary sector and housing providers.
• Act as a visible, proactive presence to stakeholders and in the community, building trust, offering early support and connecting residents with the help they need before crises escalate.
• Conduct outreach, drop-ins, home visits and pop-up advice sessions to support people in critical moments.
• Manage strategic risk and elevate complex cases where necessary.
• Promote a culture of accountability, inclusion and continuous improvement within your team.

An established professional with extensive experience leading homelessness services with a strong emphasis on prevention, you’ll have delivered measurable improvements in prevention, resident and performance outcomes in a previous role. You will have a proven track record of translating policy into effective frontline delivery and managing budgets, resources and performance at a senior level.

On a personal level, you’ll be an open, communicative individual passionate about building a culture of respectful, sensitive engagement with residents. A natural leader capable of staying calm under pressure, you’ll build networks of influence that support community wellbeing, embedding equity and inclusion into everything you do.

This is a fantastic opportunity to use your skillset to improve outcomes for residents in one of the country’s most complex housing markets, and to lead a truly people-focused service that intervenes early and delivers innovative solutions.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme will automatically be invited to interview should they meet the essential criteria for the role.

The Council is committed to achieving diverse shortlists to support our desire to increase the number of staff from underrepresented groups in our workforce. We especially encourage applications from a Global Majority (GM), people who are Black, Asian, Brown, dual-heritage, indigenous to the global south, and or have been racialised as ‘ethnic minorities’ background.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and a quarter of a million people work in Westminster. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities.

Westminster City Council prides itself on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best.

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job.