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- Tasks: Manage and resolve defects in housing projects while ensuring resident satisfaction.
- Company: Westminster City Council, committed to community and inclusivity.
- Benefits: Competitive salary, flexible working patterns, and professional development opportunities.
- Other info: Dynamic workplace with a focus on equality, diversity, and career growth.
- Why this job: Make a real difference in residents' lives while working on impactful housing projects.
- Qualifications: Experience in defects management and strong customer care skills required.
The predicted salary is between 42912 - 57495 £ per year.
Salary range: £42,912- £57,495 per annum. Salary negotiable depending upon experience.
Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP.
Hours per week: 36. Contract type: Permanent. Closing date: 10 May 2026.
About Us
Housing in Westminster City Council is a world of extraordinary stories. Where dedicated and compassionate professionals bring everything to their work. Our goal is for homes to be safe, high quality and sustainable. We manage construction programmes, engage residents, oversee contractors, uphold governance, value for money, and regulatory compliance.
The Role
As Defects and Improvements Officer, you will be joining the Major Works team, which delivers complex capital projects across Westminster’s housing stock. You will be helping us to achieve this by managing and resolving defects and aftercare. Strong organisational and problem-solving skills will shine through in this role.
- You will be the primary point of contact for residents, ensuring that all issues are addressed quickly and effectively.
- You will liaise with project teams and contractors to keep residents informed on how works are progressing.
- You will maintain accurate records and reporting, including on contractor and consultant performance.
- You will produce reports on defect metrics (cost, timings).
- You will ensure that the proper paperwork and certifications are in place for site handovers.
- You will arrange for the signing and sealing of legal documents to ensure that contractual obligations are enforced and managed.
To do this role, you will need to be flexible and comfortable with travel around the borough to visit sites and attend resident meetings. You will be proactive about continuously refining defect management and aftercare processes.
To be equal to the role, you will bring experience in defects, snagging, and aftercare processes within housing or construction projects. You will have developed excellent customer care skills, including in managing expectations and resolving complex queries.
- You will have liaised with contractors, consultants and internal delivery teams on working towards a resolution, to a set deadline.
- You will bring an understanding of social housing standards, defect liability periods and compliance requirements.
- You can diagnose common building defects, construction processes and remedial actions.
- You will have experience in managing and interpreting large volumes of data.
- You are proficient in Microsoft Office (especially Excel and Word) and able to learn new systems fast.
- You are a strong communicator with great interpersonal skills.
Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme will automatically be invited to interview should they meet the essential criteria for the role.
What We Offer
Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds. Westminster City Council’s strategy is to work towards a Fairer Westminster, where our communities are at the heart of our decision-making.
We pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that represents the communities we serve.
The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job.
Defects and Improvements Officer WC623750 in London employer: Hampshire County Council
Contact Detail:
Hampshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Defects and Improvements Officer WC623750 in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing and construction sectors, especially those who work at Westminster City Council. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for your interview by understanding the role inside out. Familiarise yourself with common defects and improvements in housing projects. This way, you can showcase your knowledge and passion during the interview.
✨Tip Number 3
Practice your communication skills! As a Defects and Improvements Officer, you'll need to explain technical issues clearly to residents. Role-play with a friend or family member to get comfortable with this.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Westminster City Council.
We think you need these skills to ace Defects and Improvements Officer WC623750 in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Defects and Improvements Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Problem-Solving Skills: In your written application, share specific examples of how you've tackled defects or improvements in past roles. We want to see your organisational skills and how you handle complex queries, so don’t hold back!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, especially when it comes to technical issues. Make sure your application is easy to read and free from jargon that might confuse us.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure we receive all your details correctly and can process your application smoothly. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Hampshire County Council
✨Know Your Stuff
Make sure you understand the key responsibilities of a Defects and Improvements Officer. Familiarise yourself with common building defects, snagging processes, and aftercare procedures. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved complex issues or improved processes. Be ready to discuss how you managed expectations and communicated effectively with residents and contractors.
✨Be Data Savvy
Since the role involves managing and interpreting large volumes of data, brush up on your Excel skills. Be prepared to discuss how you've used data to identify trends and make recommendations in previous roles.
✨Engage with the Community
Understand the importance of community engagement in this role. Think about how you can build positive relationships with residents and ensure their voices are heard. This will show that you align with Westminster City Council's values and commitment to inclusivity.