Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide frontline IT support via webchat, online forms, and phone.
- Company: Leading local authority provider in the UK with a focus on innovation.
- Benefits: Flexible working arrangements and opportunities for professional development.
- Why this job: Join a dynamic team and enhance your skills in chatbot creation and Microsoft Power apps.
- Qualifications: Basic IT knowledge and strong communication skills required.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
A leading local authority provider in the UK seeks a Tier 1 IT Technician to join their Frontline Support team. You will be responsible for providing initial IT problem resolution through webchat, online forms, and phone support. The role includes opportunities for development in chatbot creation and Microsoft Power apps.
Ideal candidates will possess basic IT knowledge and strong communication skills, along with a commitment to providing excellent customer service. Flexible working arrangements are available, requiring some office presence.
IT Service Desk Technician I — Frontline Support & AI Chatbot employer: Hampshire County Council
Contact Detail:
Hampshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Technician I — Frontline Support & AI Chatbot
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common IT support scenarios with a friend. It’ll boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend local tech meetups. They might give you insider tips or even refer you for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing the job.
We think you need these skills to ace IT Service Desk Technician I — Frontline Support & AI Chatbot
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your basic IT knowledge and any relevant experience in frontline support. We want to see how your skills match the role, so don’t be shy about showcasing your communication skills and customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the IT Service Desk Technician role and how you can contribute to our team. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've resolved IT issues in the past. We love candidates who can think on their feet and provide excellent customer service, so share those stories that highlight your problem-solving abilities!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hampshire County Council
✨Know Your Tech Basics
Brush up on your fundamental IT knowledge before the interview. Be ready to discuss common issues you might encounter in a frontline support role, like troubleshooting connectivity problems or software glitches. This will show that you’re prepared and understand the technical side of the job.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user over the phone or via webchat. Clear and concise communication can set you apart from other candidates.
✨Familiarise Yourself with Chatbots and Power Apps
Given the focus on chatbot creation and Microsoft Power apps, do some research on these tools. If you can, try to get hands-on experience or at least understand their functionalities. Mentioning your interest or any relevant experience during the interview can demonstrate your enthusiasm for the role.
✨Show Your Customer Service Commitment
Prepare examples from your past experiences where you provided excellent customer service. Whether it’s resolving a tech issue or helping someone navigate a system, showcasing your dedication to customer satisfaction will resonate well with the interviewers.
