At a Glance
- Tasks: Support residents with income recovery and housing management while ensuring top-notch customer service.
- Company: Hampshire County Council, committed to diversity and flexible working.
- Benefits: Flexible working hours and a supportive, inclusive environment.
- Other info: Join a diverse team dedicated to equality and community support.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding role.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Hampshire County Council is seeking an Income Adviser to ensure exceptional customer service standards and manage accounts in arrears across Westminster City. This position requires experience in housing management and a solid knowledge of income recovery best practices.
With responsibilities like liaising with multiple agencies and providing holistic services to residents, this role calls for strong communication skills and a commitment to equality. The Council promotes flexible working and champions diversity in the workplace.
Income Recovery & Housing Support Advisor employer: Hampshire County Council
Hampshire County Council is an excellent employer that prioritises exceptional customer service and community support, making it a rewarding place to work as an Income Recovery & Housing Support Advisor. With a strong commitment to employee development, flexible working arrangements, and a diverse workplace culture, staff are empowered to make a meaningful impact in the lives of residents while enjoying a supportive environment that fosters growth and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Income Recovery & Housing Support Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the housing management field, especially those who work with income recovery. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of income recovery best practices. Be ready to discuss how you’ve handled accounts in arrears and your approach to providing exceptional customer service.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to highlight your experience liaising with multiple agencies and how you’ve provided holistic services to residents. This will demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Income Recovery & Housing Support Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in housing management and income recovery. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since strong communication is key for this role, use your written application to demonstrate your ability to convey information clearly and effectively. We love seeing examples of how you've successfully liaised with different agencies or supported residents.
Emphasise Your Commitment to Equality:Hampshire County Council values diversity and equality, so make sure to reflect your commitment to these principles in your application. Share any experiences that show how you’ve promoted inclusivity in your previous roles.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Hampshire County Council
✨Know Your Stuff
Make sure you brush up on your knowledge of income recovery best practices and housing management. Familiarise yourself with the specific challenges faced by residents in Westminster City, as well as the services offered by Hampshire County Council. This will show that you're not just interested in the role, but that you’re genuinely prepared.
✨Showcase Your Communication Skills
Since this role involves liaising with multiple agencies, practice articulating your thoughts clearly and confidently. Prepare examples from your past experiences where you successfully communicated complex information or resolved conflicts. This will demonstrate your ability to provide exceptional customer service.
✨Emphasise Your Commitment to Equality
Hampshire County Council values diversity and equality, so be ready to discuss how you’ve promoted these principles in your previous roles. Think of specific instances where you’ve supported underrepresented groups or contributed to an inclusive environment.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions about the role and the council’s approach to housing support. This not only shows your interest but also helps you gauge if the position aligns with your values and career goals.
