At a Glance
- Tasks: Help residents manage their income and ensure excellent customer service.
- Company: Westminster City Council, a diverse and inclusive workplace.
- Benefits: Competitive salary, flexible working patterns, and commitment to equality.
- Other info: Opportunities for career growth and support for Care Leavers.
- Why this job: Make a real difference in the community and support residents in need.
- Qualifications: GCSEs in English and Maths, experience in income management or public sector.
The predicted salary is between 34359 - 37509 £ per year.
Salary range: £34,359 - £37,509 per annum. Salary negotiable depending upon experience.
Work location: 24 Lilestone Street, London, NW8 8SR (subject to change)
Hours per week: 36
Contract type: 1 x Permanent, 3 x Temporary up to 12 months
Closing date: 21 June 2026
Interview date: Week Commencing 29 June 2026
About Us:
Growth, Planning and Housing in Westminster City Council is a world of extraordinary stories. Where innovative and open-minded people bring everything to the cause. Regeneration isn’t just about bricks and concrete. It’s about communities, the environment, and the lives of people and how they feel about where they call home.
The Role:
As an Income Adviser you can make your own powerful contribution to our work as you ensure that excellent customer service standards are achieved and core business objectives and performance indicators are met. You’ll be responsible for meeting a number of individual targets and managing all accounts in arrears in the area. This work will include:
- Printing arrears reports
- Drafting letters and possession proceedings
- Serving legal notices
- Visiting homes
- Managing universal credit cases
- Giving evidence in court on behalf of the council
Liaising with various agencies, you’ll work with other income recovery team staff, offer advice on payment methods, and set up and process direct debits, standing orders, internet payments, and DWP direct deductions. We’ll also expect you to offer a holistic service to our residents, including:
- Trial calculations for housing benefit and other entitlements
- Income and expenditure assessments
- Applications for charitable grants and discretionary housing payments
- The provision of food vouchers
- Referrals to advice and advocacy agencies
With GCSE (or their equivalent) passes at A to C, including English and Mathematics, you’ll have experience of working in an income management, housing management or public sector environment. We’ll look for sound knowledge of best practice in the management of income recovery, debt counselling and debt collection, and a well-developed understanding of the Welfare Reform Act and the Pre-Action Protocol.
Ready to work as part of a team, and with excellent written, numeracy and verbal communication skills, you’ll have the ability to demonstrate and inspire enthusiasm, and possess a people-focused attitude to everything you do. Capable of prioritising your workload and setting targets while managing a wide range of competing demands, we’ll also expect you to be committed to the ideals of equality and diversity in the workplace.
Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.
What We Offer:
Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.
At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best.
As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.
The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.
We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.
Income Officer WCC624291 employer: Hampshire County Council
Westminster City Council is an exceptional employer that prioritises community engagement and inclusivity, making it a rewarding place to work. With a commitment to employee wellbeing, flexible working patterns, and a focus on personal growth, staff are empowered to thrive in their roles while contributing to the vibrant and diverse community of Westminster. Join us in shaping a better future for our residents and experience a workplace where your voice truly matters.
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer WCC624291
✨Tip Number 1
Get to know the company! Research Westminster City Council and its values. When you understand their mission, you can tailor your conversations during interviews to show how you align with their goals.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to income management and customer service. Role-play with a friend or use our resources to boost your confidence before the big day.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Westminster community.
We think you need these skills to ace Income Officer WCC624291
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that match the Income Officer role. Highlight your customer service experience and any relevant knowledge of income management or housing.
Showcase Your Communication Skills:Since excellent written communication is key for this role, ensure your application is clear and concise. Use professional language but keep it friendly – we want to see your personality shine through!
Demonstrate Your Commitment to Community:We love candidates who are passionate about making a difference in the community. Share any experiences you have that show your dedication to helping others, especially in a public sector or housing context.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the details you need about the role and our values there.
How to prepare for a job interview at Hampshire County Council
✨Know Your Stuff
Make sure you brush up on the key responsibilities of an Income Officer. Understand the ins and outs of income management, debt counselling, and the Welfare Reform Act. This knowledge will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your People Skills
Since this role is all about helping residents, be ready to demonstrate your people-focused attitude. Think of examples where you've successfully communicated with clients or resolved conflicts. This will highlight your ability to connect with others and provide excellent customer service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations, like managing accounts in arrears or liaising with various agencies. Practise your responses to these types of questions so you can showcase your problem-solving skills and experience effectively.
✨Emphasise Your Team Spirit
This role requires collaboration with other team members and agencies. Be prepared to discuss your experience working in a team environment and how you contribute to achieving common goals. Highlighting your teamwork skills will show that you’re a great fit for their collaborative culture.
