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- Tasks: Handle safeguarding referrals and support a skilled team in making a real difference.
- Company: Join a dedicated team within the Adults’ Multi Agency Safeguarding Hub.
- Benefits: Enjoy competitive benefits, generous leave, and a supportive work-life balance.
- Why this job: Make a meaningful impact while developing your career in social work.
- Qualifications: Understanding of Care Act 2014, strong communication, and teamwork skills.
- Other info: Access to continuous learning and professional development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Joining our Adults’ Multi Agency Safeguarding Hub (MASH) as a Senior Case Worker, you’ll handle telephone and online safeguarding referrals using your compassionate communication skills, surrounded by a supportive team of skilled practitioners. Our team receives all adult safeguarding referrals from across the county, and we work closely with our partner agencies, including the police and the health service, to give the best possible response when concerns are reported. In line with our Care Act (2014) duties, we’re committed to Making Safeguarding Personal and ensuring access to advocacy services. Although we don’t meet the people who use our service face-to-face, we’re the front door to Adults’ Health and Care for all safeguarding referrals, so the work we do can be fast-paced and challenging, but also incredibly rewarding.
What you’ll be doing:
- Triaging incoming telephone and online safeguarding referrals, completing Section 42 enquiries, and understanding when to escalate cases to the management team.
- Providing mentoring and advice to Case Workers and supporting the team with more complex cases where needed.
- Attending online safeguarding meetings on behalf of the team.
- Preparing clear and concise reports.
- Achieving performance targets on the number of calls and online referrals you complete, as well as the quality of your responses.
What we’re looking for:
- Good understanding of the Care Act 2014 and the Mental Capacity Act 2005.
- Confident telephone communication skills.
- Resilience and adaptability.
- Strong team working skills for sharing learning and providing support and advice to colleagues.
- Commitment to demonstrating the organisation's values and behaviours.
Why join us:
- Career growth: Our experienced Senior Case Workers can be considered for our social work apprenticeship scheme, leading to a career as a Qualified Social Worker.
- Professional development: Continuous learning, mentoring and supportive supervision.
- Work-life balance: Enjoy a fulfilling career with a good balance between work and home life.
- Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
- Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.
To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details. Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.
Senior Case Worker (Adults\' Multi Agency Safeguarding Hub) HCC623302 in Havant employer: Hampshire County Council
Contact Detail:
Hampshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Case Worker (Adults\' Multi Agency Safeguarding Hub) HCC623302 in Havant
✨Tip Number 1
Network like a pro! Reach out to people in the safeguarding field, especially those already working in MASH or similar roles. A friendly chat can open doors and give you insider info on what it’s really like.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, get comfortable with role-playing scenarios. Ask a friend to throw some tricky questions your way so you can show off your compassionate communication skills.
✨Tip Number 3
Show your passion for safeguarding! In interviews, share stories that highlight your commitment to Making Safeguarding Personal. This will help you connect with the values of the organisation and demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details you need about the role and the team you could be joining.
We think you need these skills to ace Senior Case Worker (Adults\' Multi Agency Safeguarding Hub) HCC623302 in Havant
Some tips for your application 🫡
Show Your Compassion: In your application, let your compassionate communication skills shine through. Share examples of how you've handled sensitive situations in the past, as this role is all about making safeguarding personal.
Know Your Legislation: Make sure to highlight your understanding of the Care Act 2014 and the Mental Capacity Act 2005. We want to see that you’re not just familiar with these laws but can apply them in real-life scenarios.
Be Clear and Concise: When preparing your written application, clarity is key. We appreciate well-structured responses that get straight to the point, especially since you'll be preparing reports in the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you have access to all the resources we offer, including the Candidate Pack.
How to prepare for a job interview at Hampshire County Council
✨Know Your Legislation
Make sure you brush up on the Care Act 2014 and the Mental Capacity Act 2005. Being able to discuss these laws confidently will show that you understand the framework within which you'll be working, and it demonstrates your commitment to safeguarding.
✨Showcase Your Communication Skills
Since this role involves handling telephone and online referrals, practice your communication skills. Consider doing mock interviews where you explain complex topics clearly and compassionately. This will help you convey your ability to connect with others, even over the phone.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific safeguarding scenarios. Think about past experiences where you've triaged cases or provided support to colleagues. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Team Spirit
This role is all about teamwork, so be ready to discuss how you've collaborated with others in the past. Share examples of how you've mentored colleagues or contributed to team success, highlighting your adaptability and resilience in challenging situations.
