System Specialist (Tier 2) HIWFRS623115 in Hampshire

Salary Range: £32,061 - £33,699 per annum

Work Location: Hampshire and Isle of Wight Fire and Rescue Service HQ, Eastleigh

Contract Type: Permanent

Closing Date: 13 May 2026

At Hampshire and Isle of Wight Fire and Rescue Service (HIWFRS), you’ll play a key part in supporting the day‑to‑day operations of our primary third‑party systems, providing 2nd line support to our customers, and ensuring our operational crews and partners have the tools they need. You’ll gather requirements for new system features, liaise with vendors and ensure new functionality meets our standards. You’ll also support system interfaces, manage payment and absence reports, and support delivery of user training.

Key Responsibilities

• Provide 2nd line support for ICT systems, triaging and resolving issues efficiently
• Gather user requirements for system enhancements and work with vendors to deliver solutions
• Support operational crews with new ways of working, including flexible crewing and self‑rostering
• Manage interfaces between systems, including payroll and absence reporting
• Maintain user guidance and deliver end‑user training (virtually and in person)
• Produce reports and support data quality for service personnel and partners
• Assist in system testing, development, and release following ITIL best practices
• Contribute to audits, monthly KPIs, and ongoing process improvements

Vetting Requirements

This post is subject to a Standard DBS Check. Hampshire and Isle of Wight Fire and Rescue Service is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

Corporate Equalities Employment Policy: In order to combat indirect discrimination, no unnecessary conditions or requirements will be applied to any posts which may unintentionally exclude certain groups of potential applicants from applying or have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of their gender, disability, age, ethnic or national origin, marital status, creed, sexuality, trade union activity or responsibility for dependants unless a Genuine Occupational Qualification (GOQ) applies. We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.