Senior Payment and Contract Officer in Hampshire

Join our School Transport Service and play a vital role in making sure that the service is meeting their contractual obligations and following corporate guidance. As a Senior Payment and Contract Officer, you will raise invoices, undertake debt management, and ensure smooth, accurate, and timely payments that support children, families, and transport providers across the county, making a meaningful difference every day. You will also work with others to resolve discrepancies and invoicing issues while ensuring full compliance with Hampshire County Council, ensuring key data is kept up to date so that payments and contract activity run seamlessly.

What you’ll do:

• Maintain accurate and timely updates to key records, including child, operator, and Passenger Assistant information within Capita One and internal databases.
• Deliver high standards of customer care, providing a consistent, professional, and responsive service to families, operators, and colleagues.
• Oversee accurate, timely payment processing for families and operators, ensuring full compliance with Hampshire County Council procedures.
• Investigate and resolve payment or invoicing discrepancies, escalating where necessary and working collaboratively with stakeholders.
• Maintain expert knowledge of payment and contract systems, regularly reviewing and improving financial workflows to enhance efficiency.
• Process income effectively and on time, undertaking debt management activities where required, keeping precise financial records and supporting compliant contract activity across the service.

What we’re looking for:

• Excellent attention to detail and accuracy.
• Strong organisational skills with the ability to prioritise effectively under pressure.
• Willingness to learn, adapt, and develop in a changing environment.
• Ability to follow established processes and procedures consistently.
• Proficient in Microsoft Office applications, including Excel, Word, and Outlook.
• Strong communication skills and a commitment to delivering high-quality customer service with a flexible, positive, and proactive attitude.

Contribute directly to ensuring children across the county can access safe, reliable school transport. Join a friendly, supportive team that values professionalism, accuracy, and continuous improvement. Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice. A competitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.

Applicants can expect to hear from us within two weeks of the advertised closing date. Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Travel Requirements: You may be required to visit other locations within Hampshire, and therefore need to have the ability to travel, as necessary. The post is subject to a Criminal Records Check.

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.