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- Tasks: Administer pensions, process retirements, and handle member queries with a focus on excellent customer service.
- Company: Hampshire County Council, a top-performing local authority in the UK.
- Benefits: Competitive salary, flexible working, full training, and a supportive environment.
- Other info: No prior experience needed; we provide comprehensive training from day one.
- Why this job: Join a dynamic team and make a real difference in people's lives through pension administration.
- Qualifications: 5 GCSEs including Maths and English; enthusiasm and strong communication skills required.
The predicted salary is between 25186 - 26244 £ per year.
Hampshire Pension Services (HPS) administers pensions for the Hampshire Pension Fund, a Local Government Pension Scheme (LGPS) and also serves as pension administrator for several other LGPS schemes.
Our teams specialise in Member Services, Pensions Customer Support, Employer Services, Data, Systems and Partnership Support, Finance, and Communications, Projects and Development. Pension Services focuses on excellent customer service, which is reflected in our holding of the Customer Service Excellence Award. We are recruiting pension administrators across these teams – no prior pension experience is required as we provide full training from day one.
What you’ll do:
- Administer people’s pensions on a daily basis, handling processes such as:
- Setting up records for new scheme members
- Processing leaver information for refunds and frozen benefits
- Organising transfers between different funds and schemes
- Processing approximately 150 retirements monthly
- Running payrolls for retired members
- Responding to technical queries from members
What we’re looking for:
- 5 GCSEs (grade C or 4 and above) or equivalent, including Maths and English
- Enthusiasm and positivity
- A strong communicator (written and verbal) who can build good working relationships with customers and peers
- Excellent organisational skills and the ability to work to deadlines
- Excellent customer service and enjoyment of helping people
- Willingness to learn and try new things
Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK, offering a pleasant, supportive, and collaborative working environment. We are a flexible employer invested in your development, offering a competitive salary and benefits package.
This post is subject to Non‑Police Personnel Vetting. Further information about this process will be provided to successful candidates. Candidates must have resided in the UK for a minimum of 3 years to obtain clearance.
In order to combat discrimination, no unnecessary conditions or requirements will be applied that could have a disproportionately adverse effect on any one group. All population sections have equal access to jobs. No applicant will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies. We are a Disability Confident Employer committed to ensuring that our recruitment and selection process is inclusive and accessible.
Pensions Administrator in Hampshire employer: Hampshire County Council
Contact Detail:
Hampshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Administrator in Hampshire
✨Tip Number 1
Get to know the company! Research Hampshire Pension Services and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think about examples from your past experiences that highlight your skills and enthusiasm, as these are key for a role in pensions administration.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider knowledge about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Pensions Administrator in Hampshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Pensions Administrator. We want to see your enthusiasm for the position, so don’t be shy about showcasing your strengths!
Show Off Your Communication Skills: Since this role involves a lot of interaction with members and peers, it’s crucial to demonstrate your strong written communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Highlight Your Organisational Skills: As a Pensions Administrator, you’ll need to juggle various tasks and deadlines. Make sure to mention any relevant experiences that showcase your organisational abilities, whether it’s through previous jobs, school projects, or volunteer work.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you on the path to joining our fantastic team at Hampshire Pension Services!
How to prepare for a job interview at Hampshire County Council
✨Know Your Pensions Basics
Even if you don't have prior experience, it's a good idea to brush up on the basics of pensions and how they work. Familiarise yourself with terms like 'LGPS', 'transfers', and 'retirement processes'. This will show your enthusiasm and willingness to learn during the interview.
✨Showcase Your Communication Skills
As a Pensions Administrator, you'll need to communicate effectively with both customers and colleagues. Prepare examples of how you've successfully communicated in previous roles or situations. Think about times when you resolved queries or built relationships – these stories will highlight your strong communication skills.
✨Demonstrate Organisational Skills
The role requires excellent organisational abilities. Be ready to discuss how you manage your time and prioritise tasks. You could mention specific tools or methods you use to stay organised, especially when working to deadlines. This will reassure the interviewers that you can handle the workload.
✨Emphasise Your Customer Service Mindset
Since the role focuses on excellent customer service, think of examples where you've gone above and beyond to help someone. Whether it was in a job, volunteer work, or even in personal situations, sharing these experiences will demonstrate your commitment to providing great service and your enjoyment of helping others.