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- Tasks: Support families and professionals as the first point of contact for Children’s Services.
- Company: Local government authority in Fareham with a focus on community impact.
- Benefits: Hybrid working model, inclusive workplace, and opportunities to make a difference.
- Other info: Make a real difference in the community while developing your career.
- Why this job: Join a team that values empathy and supports families in need.
- Qualifications: Strong IT and customer service skills, with an empathetic approach.
The predicted salary is between 30000 - 42000 £ per year.
A local government authority in Fareham is seeking a Contact Centre Adviser to support families and professionals as the first point of contact for Children’s Services. This role involves handling enquiries, providing advice, and maintaining records.
We’re looking for candidates with strong IT and customer service skills, who can approach sensitive queries empathetically. The position offers a hybrid working model with an inclusive workplace aiming to make a real difference in the community.
Hybrid Contact Centre Adviser - Children\'s Services in Hampshire employer: Hampshire County Council
Contact Detail:
Hampshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Contact Centre Adviser - Children\'s Services in Hampshire
✨Tip Number 1
Research the local government authority in Fareham before your interview. Knowing their values and recent initiatives will help you connect your skills to their mission, especially in supporting families and professionals.
✨Tip Number 2
Practice handling sensitive queries with empathy. Role-play scenarios with a friend or family member to get comfortable responding to challenging situations, as this is key for a Contact Centre Adviser.
✨Tip Number 3
Show off your IT skills! Be ready to discuss any relevant software or systems you've used in previous roles. We want to see how tech-savvy you are, especially when it comes to maintaining records.
✨Tip Number 4
Apply through our website for a smoother process. It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way in landing that job!
We think you need these skills to ace Hybrid Contact Centre Adviser - Children\'s Services in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience in handling sensitive queries. We want to see how you can make a real difference in the community!
Craft a Compelling Cover Letter: Use your cover letter to showcase your empathy and understanding of the role. Share specific examples of how you've supported families or handled enquiries in the past – this will help us see your passion for the position.
Show Off Your IT Skills: Since strong IT skills are key for this role, mention any relevant software or systems you’re familiar with. We love candidates who can hit the ground running and help us maintain accurate records!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity in Children’s Services.
How to prepare for a job interview at Hampshire County Council
✨Know Your Stuff
Familiarise yourself with the role of a Contact Centre Adviser in Children’s Services. Understand the types of enquiries you might handle and the importance of empathy in your responses. This will show that you're not just interested in the job, but that you genuinely care about making a difference.
✨Showcase Your IT Skills
Since strong IT skills are crucial for this role, be prepared to discuss your experience with relevant software or systems. If you have examples of how you've used technology to improve customer service or streamline processes, share those during the interview.
✨Practice Empathy
Given the sensitive nature of the queries you'll be dealing with, practice responding to hypothetical scenarios with empathy. Think about how you would approach a distressed parent or a professional seeking urgent help. This will demonstrate your ability to handle challenging situations with care.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows that you're not only interested in the position but also in how you can contribute positively to the team and the community.