Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for public inquiries and provide excellent customer service.
- Company: Join a national policing unit dedicated to public safety and community support.
- Benefits: Enjoy flexible working hours, generous leave, and access to wellbeing support.
- Why this job: Make a real difference in public safety while developing your skills in a supportive environment.
- Qualifications: Must have 5 GCSEs including English and Maths or equivalent experience.
- Other info: Great career progression opportunities in a dynamic and inclusive workplace.
The predicted salary is between 30000 - 42000 £ per year.
Work Location: Near Fareham
Hours per week: 37 hours, Monday – Friday with flexible office hours. The successful candidate is expected to be flexible within the Customer Service opening hours between 07:30-18:00 Mon- Fri.
Contract Type: Permanent
Closing date: Tuesday 24th February 2026 at 23:59 hours
We are looking for an enthusiastic and motivated individual to join us as a ACRO Customer Services Advisor, within a national policing unit.
More about the role
The successful applicant will be the first point of contact for all types of telephone calls and emails from the public and Police Forces requesting information on the services provided by ACRO. You will also be responsible for ensuring callers are given the correct advice and information, resolving application issues and directing the caller to other specialists within ACRO as necessary. You will be the public face of ACRO with an emphasis on maintaining a high standard of service.
More about Us
ACRO Criminal Records Office supports UK and international law enforcement by processing criminal records for the purposes of public protection, safeguarding and worldwide community safety. We are growing, now employing more than 300 people to support the fight against crime as a global leader in our field. All ACRO staff are employees of Hampshire and Isle of Wight Constabulary and are provided with the same benefits of working within the public sector as other members of police staff. Our culture and work environment aim to ensure that everyone feels included and valued. We invest in our people so that they can thrive, realise their potential and enjoy coming into work. We are located in an attractive and modern business park close to the M27 between Portsmouth and Southampton.
What’s on offer?
- A hybrid working environment with flexible working hours (subject to the completion of mandatory training)
- Family friendly policies supporting those with caring responsibilities
- Generous annual leave entitlement starting at 24 days (pro-rata for part-time workers) in addition to public holidays, rising to 29 after five years’ service.
- Access to a wide range of learning and development opportunities
- Retail, holiday and leisure discounts through Hampshire Police Leisure and Sports Club or Blue Light Card
- Excellent wellbeing support including onsite wellbeing rooms and access to Employee Assistance Programme
- Staff representation groups and inclusion network
*note some benefits are subject to a minimum service requirement.
Application and Interview
If you’ve never completed a competency‑based application or interview before, make sure you read each competency or value in detail, research the STAR (situation, task, action, result) format and use it when giving evidence. The recruitment competencies identified on the role profile can be used interchangeably throughout the selection process. It is recommended you make a note of them when starting your application. Please note you do not need to add a CV or covering letter, and these documents will not be reviewed when considering your application. We would encourage you to visit our Join Us page, where you can find more information on the development and progression available, and view our candidate guidance.
Essential Qualifications
- Educated to QCF level 2 (5 Passes to include English & Maths) OR work experience deemed to have brought the role holder to a comparable level.
- Proven experience of working in a professional environment, performing a range of clerical tasks, including word processing and maintaining and updating manual and computerised filing systems with speed and accuracy.
- Proven experience of customer contact, particularly on the telephone, including handling difficult callers and sensitive matters.
- Proven experience of working with minimal supervision.
Competencies and Values
When applying, you will have the opportunity to talk to us about your background and experience, especially when providing evidence against our competency and values framework (CVF). The CVF provides clear expectations for everyone working in policing. It describes the behaviours required by you as a member of police staff to be effective in your role. Please ensure you view the role profile to see which ones are relevant to the role, so you have a deeper understanding of the requirements for each CVF.
Contact details for an informal discussion
To discuss the role in confidence, or for guidance on the recruitment process, please contact Michelle Lys on michelle.lys@acro.police.uk
ACRO Customer Services Advisor HC623199 in Fareham employer: Hampshire County Council
Contact Detail:
Hampshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ACRO Customer Services Advisor HC623199 in Fareham
✨Tip Number 1
Get to know the company! Before your interview, check out ACRO's website and social media. Understanding their mission and values will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Use the STAR method to prepare for competency-based questions. Think of specific examples from your past experiences that showcase your skills in customer service and problem-solving.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. ACRO is looking for enthusiastic individuals, so don’t be afraid to show your passion for helping others.
✨Tip Number 4
Follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds!
We think you need these skills to ace ACRO Customer Services Advisor HC623199 in Fareham
Some tips for your application 🫡
Understand the Role: Before you start your application, take a good look at the job description. We want to see that you understand what being an ACRO Customer Services Advisor is all about, so make sure you highlight relevant experiences that match the role.
Use the STAR Method: When answering competency questions, remember the STAR method: Situation, Task, Action, Result. This helps us see how you've handled situations in the past and how you can bring those skills to our team.
Be Yourself: We’re looking for enthusiastic and motivated individuals, so let your personality shine through! Don’t be afraid to show us who you are and why you’re passionate about joining ACRO.
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Hampshire County Council
✨Know Your Role
Before the interview, make sure you thoroughly understand the ACRO Customer Services Advisor role. Familiarise yourself with the key responsibilities and the competencies required. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Master the STAR Technique
Since this role involves competency-based questions, practice using the STAR (Situation, Task, Action, Result) format. Prepare specific examples from your past experiences that demonstrate your customer service skills, especially in handling difficult situations or sensitive matters.
✨Show Enthusiasm and Motivation
ACRO is looking for someone enthusiastic and motivated. During the interview, express your passion for customer service and your desire to contribute to public safety. Share why you want to work with ACRO and how you can add value to their team.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the team culture, training opportunities, or the challenges faced by the department. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
