At a Glance
- Tasks: Be the friendly voice helping customers with their housing queries and concerns.
- Company: Join Westminster City Council, a diverse and inclusive workplace.
- Benefits: Competitive salary, flexible working patterns, and career development opportunities.
- Other info: Support for Care Leavers and a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives while growing your skills.
- Qualifications: Experience in customer service and a calm approach to challenges.
The predicted salary is between 34359 - 38637 £ per year.
Salary range: £34,359 - £38,637 per annum. Salary negotiable depending upon experience.
Work location: Westminster City Hall, 64 Victoria Street, SW1E 6QP
Hours per week: 36
Contract type: Temporary up to 6 months
Closing date: 10 June 2026
The Role: As a Contact Centre Advisor, you can make your own powerful contribution. When someone gets in touch with our Housing contact centre, you’ll be the friendly person they’re glad to chat with. You’ll be the one who listens carefully to their questions and provides the answers they need. If they’re confused, you’ll provide clarity. If they’re frustrated, you’ll focus on solving their problem. Put simply: whatever kind of day they’re having when they make contact, you’ll help to make it a better one.
Ours is a modern contact centre, so you’ll manage all kinds of contact – from phone to face‑to‑face, from email to social media and web chat. You’ll bring the same high standards of professionalism, empathy and courtesy to all channels and every interaction. Because you’re here for customers, whether they need to make a complaint, learn something, or connect with a service. Making the most of every opportunity to develop your knowledge and skills, you’ll do your best to be the one who resolves every enquiry first time.
If you have ideas about how we can improve our processes and respond better to the changing needs of our organisation and communities, you’ll find we’re more than willing to listen to you. What’s more, we’ll help you develop and grow as part of a dynamic team where ambition, diversity and creativity are celebrated.
Experience of working in a housing management or public sector environment would definitely be a bonus. We’d certainly prefer you to demonstrate experience of delivering excellent customer service in a fast‑paced environment. The ability to deal patiently and calmly with challenging customers and resolve their concerns will be a real advantage.
As our contact centre is a target‑driven environment, we’ll expect you to be able to prioritise your own workload productively. Good keyboard skills will equip you to keep clear and accurate records of conversations and outcomes, so we can help customers even better in the future.
Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.
What We Offer: Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three‑quarters‑of‑a‑million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision‑making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.
At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way.
As a forward‑thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.
The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.
Customer Service Advisor WCC623891 employer: Hampshire County Council
Westminster City Council is an exceptional employer, offering a supportive and inclusive work environment where diversity and creativity are celebrated. As a Customer Service Advisor, you'll have the opportunity to make a meaningful impact in the community while benefiting from flexible working patterns and a commitment to employee growth and development. With a focus on equality and wellbeing, Westminster City Council ensures that all employees feel valued and empowered to contribute to a Fairer Westminster.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor WCC623891
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Westminster City Council. Understand their values and how they serve the community. This will help you connect your answers to what they care about.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when dealing with tricky questions or challenging customers during the interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences where you’ve delivered excellent customer service. Highlight how you resolved issues and made customers happy – that’s what they want to hear!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions prepared. This shows your interest in the role and helps you figure out if it’s the right fit for you. Plus, we love seeing candidates who are engaged!
We think you need these skills to ace Customer Service Advisor WCC623891
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of a Customer Service Advisor. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Customer Service Skills:We want to see your ability to handle challenging situations with empathy and professionalism. Share specific examples from your past experiences where you resolved customer issues effectively.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and your main points stand out.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hampshire County Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with common housing issues and the types of queries you might encounter. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Empathy
Since this role involves dealing with customers who may be frustrated or confused, practice how you would respond to challenging situations. Think of examples from your past experiences where you successfully resolved customer issues with empathy and professionalism.
✨Highlight Your Communication Skills
As a Contact Centre Advisor, clear communication is key. Be prepared to discuss how you manage different communication channels, whether it's phone calls, emails, or social media. Share specific examples of how you've effectively communicated with customers in previous roles.
✨Bring Ideas to the Table
The council values innovation and improvement. Think about any ideas you have for enhancing customer service processes or addressing common issues. Presenting these during your interview shows initiative and aligns with their commitment to listening to staff suggestions.
