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- Tasks: Support vulnerable adults by managing their financial affairs and ensuring their wellbeing.
- Company: Join a dedicated team within Adults' Health and Care making a real difference in clients' lives.
- Benefits: Enjoy flexible working, generous leave, and access to a comprehensive employee support programme.
- Why this job: Engage in meaningful work that empowers clients and enhances their quality of life.
- Qualifications: Strong communication, numeracy, and IT skills; knowledge of benefits and capacity issues required.
- Other info: Expect to hear back within two weeks after applying.
The predicted salary is between 28800 - 43200 £ per year.
Our Client Affairs Team within Adults’ Health and Care provide a Deputyship and Appointeeship service of last resort for adults who have been assessed as lacking capacity to manage their own property and financial affairs.
As a Client Affairs Officer, you will act on behalf, and in the best interests, of vulnerable adults, ensuring that their wellbeing and financial affairs are protected.
What you'll do:
- Be responsible for a caseload of clients, ensuring their income is maximised and their assets are safeguarded from abuse and exploitation.
- Empower clients to make decisions where possible, or make decisions in their best interests with regard to their known beliefs, wishes, and preferences in accordance with the Mental Capacity Act.
- Work closely with clients, their relatives, carers, and professional support to manage resources effectively to meet their needs and improve their quality of life.
- Visit clients to develop and maintain effective relationships and gain insight into their needs and aspirations.
What we're looking for:
- A working knowledge of benefits payable by the Department for Work and Pensions and other agencies, including eligibility and entitlement.
- An understanding of the issues affecting people who lack capacity to manage their property and financial affairs.
- Excellent verbal and written communication skills.
- Strong numeracy, budgeting, and IT skills.
- Confidence to work independently, organise and prioritise workload, and manage conflicting demands and deadlines.
- Professional curiosity, creativity, and innovation to ensure the best outcomes for clients.
- Confidence to challenge the accepted or expected view when advocating on behalf of clients.
Why join us:
- Be part of a professional and highly committed team dedicated to making a positive difference in our clients' lives.
- Engage in meaningful work that is both rewarding and impactful.
- We offer supportive development opportunities to enhance your skills, knowledge and wellbeing.
- Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
- Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.
To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details. Applicants can expect to hear from us within two weeks of the advertised closing date.
Client Affairs Officer (Adults\' Health and Care) employer: Hampshire County Council
Contact Detail:
Hampshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Affairs Officer (Adults\' Health and Care)
✨Tip Number 1
Familiarise yourself with the Mental Capacity Act and its implications for client care. Understanding this legislation will not only help you in interviews but also demonstrate your commitment to advocating for vulnerable adults.
✨Tip Number 2
Network with professionals in the field of adult health and care. Attend relevant workshops or seminars to connect with others who work in similar roles, as they can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've had to advocate for someone or manage a challenging situation. This will showcase your problem-solving skills and your ability to work independently, which are crucial for this role.
✨Tip Number 4
Research the benefits system thoroughly, especially those provided by the Department for Work and Pensions. Being knowledgeable about eligibility and entitlements will set you apart as a candidate who is ready to maximise clients' income.
We think you need these skills to ace Client Affairs Officer (Adults\' Health and Care)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Client Affairs Officer. Familiarise yourself with the key aspects of the role, such as managing clients' financial affairs and advocating for their best interests.
Tailor Your CV: Highlight relevant experience in your CV that aligns with the job description. Emphasise your knowledge of benefits, communication skills, and any previous roles that involved working with vulnerable adults or financial management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the challenges faced by those lacking capacity. Use specific examples to demonstrate your skills and how they relate to the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Hampshire County Council
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Client Affairs Officer. Familiarise yourself with the Mental Capacity Act and how it applies to the role, as well as the importance of safeguarding vulnerable adults.
✨Showcase Your Communication Skills
Since excellent verbal and written communication skills are crucial for this position, prepare examples of how you've effectively communicated with clients or stakeholders in the past. Be ready to demonstrate your ability to listen and empathise.
✨Demonstrate Professional Curiosity
Be prepared to discuss how you approach problem-solving and decision-making on behalf of clients. Show your willingness to challenge the status quo when necessary to advocate for the best interests of those you serve.
✨Highlight Relevant Experience
If you have experience with benefits from the Department for Work and Pensions or similar agencies, be sure to mention it. Discuss any previous roles where you managed caseloads or worked with vulnerable populations to illustrate your suitability for the position.
