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- Tasks: Be the first point of contact for customer inquiries and manage referrals.
- Company: Join Hampshire County Council, a supportive and community-focused organisation.
- Benefits: Competitive salary, temporary role with potential for growth, and valuable experience.
- Other info: Work in a dynamic environment at Westminster City Hall.
- Why this job: Make a difference in your community while developing essential customer service skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 34359 - 37509 £ per year.
Hampshire County Council is looking for a Triage and Referral Support Officer to join their team in Westminster. This role involves being the first point of contact for customer inquiries, managing and processing referrals, and providing administrative assistance within the department.
The ideal candidate should have experience in customer service, excellent communication skills, and be proficient with data entry.
The position is temporary for 12 months, offering a salary between £34,359 and £37,509 per annum, and is based at Westminster City Hall.
Triage & Referral Specialist — Frontline Customer Support in City of Westminster employer: Hampshire County Council
Contact Detail:
Hampshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Triage & Referral Specialist — Frontline Customer Support in City of Westminster
✨Tip Number 1
Make sure you know the ins and outs of the role. Research what a Triage & Referral Specialist does and how it fits into customer support. This will help you speak confidently about your understanding during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about being the first point of contact, you want to sound clear and approachable. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Show off your customer service experience! Think of specific examples where you’ve handled inquiries or managed referrals effectively. We want to hear those stories that highlight your skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Triage & Referral Specialist — Frontline Customer Support in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the Triage & Referral Specialist role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your skills align with what we’re looking for. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves being the first point of contact, make sure your written application reflects your excellent communication skills. Clear, concise, and engaging writing will catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Hampshire County Council
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences and how you've handled difficult situations. Think of specific examples that showcase your communication skills and ability to manage inquiries effectively.
✨Familiarise Yourself with the Role
Take some time to understand what a Triage & Referral Specialist does. Research Hampshire County Council and their approach to customer support. This will help you tailor your answers to show how you can contribute to their team and align with their values.
✨Practice Data Entry Scenarios
Since proficiency in data entry is key for this role, consider practising common data entry tasks. You might even want to set up a mock scenario where you have to process referrals or manage customer information. This will help you feel more confident discussing your skills during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.