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- Tasks: Support coordination of transport services and manage licensing applications.
- Company: Join Westminster's Strategic Transport & Connectivity Department.
- Benefits: Flexible working, competitive salary, and support for care leavers.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in a high-profile role within your community.
- Qualifications: Strong communication skills and experience in customer engagement.
The predicted salary is between 34359 - 38637 £ per year.
Salary range: £34,359 - £38,637 per annum. Salary negotiable depending upon experience.
Work location: Westminster City Hall, 64 Victoria Street, SW1E 6QP
Hours per week: 36
Contract type: Permanent
Closing date: 9 June 2026
About the Role
As a Network Co-ordination Assistant in our high‑profile Strategic Transport & Connectivity Department you can make your own powerful contribution to Westminster’s success. You’ll support the successful co‑ordination and delivery of a number of interconnected services, including processing Highways Licensing applications, raising invoices for rechargeable job orders, and invoicing utility companies for the permits they require.
Responsibilities
- Processing Highways Licensing applications.
- Raising invoices for rechargeable job orders and invoicing utility companies for permits.
- Dealing with customer and stakeholder queries and complaints via email or telephone.
- Co‑ordinating the statutory advertising of Traffic Orders.
- Supporting the development and review of Highways processes, systems and procedures.
- Supporting the accident claims process, ensuring monies due are invoiced, received and reconciled, and monitoring and assisting with debt recovery.
- Providing considered advice to internal and external colleagues, partners and customers.
- Ensuring compliance with regulations, including Equality and Diversity, Health and Safety, Human Rights Act, Freedom of Information Act, Data Protection Act and the City Council’s procurement code.
Qualifications & Skills
- Well‑developed experience of customer and stakeholder engagement and support.
- Ability to use database systems effectively.
- Excellent communication and interpersonal skills for dealing with a wide range of queries, complaints and investigations.
- Excellent literacy and numeracy skills.
- Strong planning, organising and prioritising capabilities, producing high‑quality work.
- Natural problem‑solving abilities, identifying and resolving issues quickly and under tight deadlines, with good attention to detail.
- Knowledge of income and debt recovery (desirable).
- Experience in highways, licensing, construction industry or compliance and regulatory sectors (bonus).
Benefits
- Flexible working patterns and Agile working.
- Disability Confident Employer – guaranteed interview for candidates who meet the essential criteria.
- Support for Care Leavers – candidates seeking their first job who meet essential criteria will be automatically invited to interview.
Network Coordination Assistant WCC623738 in City of Westminster employer: Hampshire County Council
Contact Detail:
Hampshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Coordination Assistant WCC623738 in City of Westminster
✨Tip Number 1
Network, network, network! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. The more connections you make, the better your chances of landing that Network Coordination Assistant role.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your skills align with their needs, especially in customer engagement and problem-solving. We want to see your passion for making a difference in Westminster!
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with queries and complaints, it’s crucial to articulate your thoughts clearly. Role-play with a friend or use online resources to sharpen those interpersonal skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Network Coordination Assistant WCC623738 in City of Westminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer engagement and stakeholder support. We want to see how your skills align with the responsibilities of the Network Coordination Assistant role.
Showcase Your Skills: Don’t forget to emphasise your excellent communication and problem-solving abilities. Use specific examples from your past experiences that demonstrate how you’ve successfully dealt with queries or complaints.
Be Detail-Oriented: Attention to detail is key for this role, so ensure your application is free from typos and errors. We appreciate high-quality work, and your application should reflect that!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Hampshire County Council
✨Know Your Stuff
Make sure you understand the role of a Network Coordination Assistant inside out. Familiarise yourself with Highways Licensing applications and invoicing processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves dealing with customer and stakeholder queries, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled complaints or queries in the past. This will demonstrate your excellent communication and interpersonal skills.
✨Be Ready to Problem-Solve
Think of scenarios where you've had to identify and resolve issues quickly. The interviewers will likely ask about your problem-solving abilities, so come prepared with specific examples that highlight your attention to detail and ability to work under tight deadlines.
✨Understand Compliance Regulations
Brush up on relevant regulations like the Equality and Diversity Act, Data Protection Act, and others mentioned in the job description. Being knowledgeable about these will not only impress the interviewers but also show that you’re ready to ensure compliance in your future role.