At a Glance
- Tasks: Lead a team to deliver exceptional housing services and support residents in Westminster.
- Company: Westminster City Council, dedicated to community connection and compassion.
- Benefits: Competitive salary, flexible working, and a supportive, inclusive workplace.
- Other info: Join a diverse team committed to equality and community wellbeing.
- Why this job: Make a real difference in people's lives while advancing your career.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 42912 - 49155 £ per year.
Salary range: £42,912 - £49,155 per annum. Salary negotiable depending upon experience.
Work location: Bayswater Housing Service Centre, London, W2 5PR
Hours per week: 36
Contract type: Permanent
Closing date: 19 June 2026
Interview date: 1 and 2 July 2026
About Us: Housing in Westminster City Council is a world of extraordinary stories. Where kindness is key and community connection comes first. Our people lead with empathy, always.
The Role: As a Housing Team Manager, you can make your own powerful contribution to people across Westminster. You’ll lead a team of Housing Officers, motivating and inspiring them to deliver the best possible frontline housing services to our residents and communities. A visible presence on our estates, you’ll act as an advocate and a source of support for residents, driving improvements, building trust and helping them navigate concerns.
Putting residents at the heart of everything you do, you’ll engage effectively with them, fostering high levels of satisfaction and working to improve the housing services for the good of our vibrant, diverse communities. You’ll often be required to tackle complex issues, using insight to shape targeted, preventative responses aligned to local need.
An established professional with significant experience of housing management, you’ll have performance managed staff in a previous role. Bringing excellent knowledge of tenancy law and general tenancy management, you’ll hold, or be working towards, a relevant professional qualification. On a personal level, you’ll be a true team player with excellent communication skills. As a leader you’ll be inspiring and motivating, taking a people-focused approach to everything you do. More than anything, you’ll be passionate about improving housing outcomes for our residents and communities.
This is a fantastic opportunity to join a welcoming and supportive team, and to supercharge your career in the process.
What We Offer: Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council is one in which our communities are at the heart of our decision-making and help to determine the city’s future.
By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe. At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve.
We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best.
As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working. The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job.
If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.
We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.
Housing Team Manager WCC624268 in City of Westminster employer: Hampshire County Council
Westminster City Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong focus on community engagement and personal development, the Housing Team Manager role offers the opportunity to make a meaningful impact in one of London's most vibrant boroughs. Employees benefit from flexible working arrangements, a commitment to diversity and inclusion, and a culture that values empathy and collaboration, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Team Manager WCC624268 in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Westminster City Council and their values. Understanding their commitment to community and empathy will help you connect with the interviewers and show that you're on the same page.
✨Tip Number 2
Practice your storytelling skills! Think of examples from your past experiences that highlight your leadership and problem-solving abilities. Use these stories to demonstrate how you can make a positive impact on the residents and the team you'll be managing.
✨Tip Number 3
Be ready to discuss your vision! As a Housing Team Manager, you'll need to inspire your team. Prepare to share your ideas on how to improve housing services and engage with residents effectively. This shows you're proactive and passionate about making a difference.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Housing Team Manager WCC624268 in City of Westminster
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for improving housing outcomes shine through. We want to see how much you care about making a difference in the community and how your values align with ours.
Tailor Your Experience:Make sure to highlight your relevant experience in housing management and team leadership. We’re looking for someone who can motivate and inspire others, so share specific examples of how you've done this in the past.
Be Personable:Remember, we value empathy and connection. Use your application to showcase your communication skills and how you’ve built relationships with residents or colleagues. A friendly tone can go a long way!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Hampshire County Council
✨Know Your Community
Before the interview, take some time to research Westminster and its diverse communities. Understand the unique challenges they face and think about how you can contribute positively as a Housing Team Manager. This will show your genuine interest in the role and your commitment to making a difference.
✨Showcase Your Empathy
Given the importance of empathy in this role, prepare examples from your past experiences where you've demonstrated compassion and understanding towards residents. Highlight how you’ve built trust and rapport with individuals facing difficult situations, just like Rochelle did with Peter.
✨Demonstrate Leadership Skills
As a Housing Team Manager, you'll need to inspire and motivate your team. Be ready to discuss your leadership style and provide specific examples of how you've successfully managed teams in the past. Think about how you can foster a supportive environment that prioritises resident satisfaction.
✨Prepare for Complex Scenarios
Expect questions about handling complex housing issues. Prepare by thinking through potential scenarios you might face in the role and how you would approach them. This could include dealing with anti-social behaviour or navigating tenancy law, so be ready to showcase your problem-solving skills.
