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- Tasks: Join our team to improve data quality and support financial processes.
- Company: Be part of a dynamic Customer Financial Management team focused on innovation.
- Benefits: Enjoy career growth, work-life balance, and a competitive benefits package.
- Why this job: Make a real impact while working in a supportive and collaborative environment.
- Qualifications: Experience in finance, strong analytical skills, and excellent customer service required.
- Other info: Expect to hear back within two weeks after applying.
The predicted salary is between 36000 - 60000 £ per year.
Joining our Customer Financial Management (CFM) Team as a Business Support Officer, you’ll embrace the variety and innovation this new role offers. Following recent changes in the care system, we’re reviewing our services and procedures to respond to the increased workload and improve our income collection for care provision.
What you’ll be doing:
- Data Quality and Process Improvement: Working with the CFM Business Improvement Manager and Senior Business Support Officer, you’ll help identify and address data quality and process issues and deliver improvements to our data recording procedures and our performance.
- Data Correction and Query Resolution: Actioning records from quality and performance reports by updating data, performing complex reconciliations, and resolving financial record issues to enable accurate income collection for individual care contributions.
- Team Efficiency and Support: Focusing on reducing team pressures, improving efficiency, customer service, and the transmission of data, resulting in enhanced overall performance.
- Collaboration: Working closely with operational teams, clients, their relatives, and representatives, to deliver efficient services and support business needs.
What we’re looking for:
- Experience working in finance, resolving finance queries and data quality record checking.
- Excellent customer service skills.
- Strong analytical skills to work with complex spreadsheets and data.
- An inquisitive mind, with high accuracy and attention to detail.
- Empathetic and professional attitude.
Why join us?
- Career Growth and Development: Take on a new challenge and make a significant impact.
- Work-Life Balance: Enjoy a fulfilling career with a good balance between work and home life.
- Supportive Environment: Work in a friendly and collaborative team who feel proud of the work they do.
- Competitive Benefits package: Including access to Local Government Pension Scheme.
Applicants can expect to hear from us within two weeks of the advertised closing date.
Business Support Officer employer: Hampshire County Council
Contact Detail:
Hampshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer
✨Tip Number 1
Familiarise yourself with the latest trends in financial management and data quality. Understanding current best practices will not only help you in interviews but also show your commitment to continuous improvement, which is key for a Business Support Officer.
✨Tip Number 2
Network with professionals in the finance and customer service sectors. Attend relevant workshops or webinars to connect with others in the field, as personal recommendations can often lead to job opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved processes or resolved complex issues in previous roles. Being able to articulate your problem-solving skills will demonstrate your suitability for the role.
✨Tip Number 4
Showcase your analytical skills by brushing up on your ability to work with spreadsheets and data analysis tools. Being proficient in these areas will be crucial for the tasks you'll face as a Business Support Officer.
We think you need these skills to ace Business Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in finance and data quality. Emphasise your analytical skills and any previous roles that involved resolving finance queries or improving processes.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've improved data processes or customer service in past positions to demonstrate your fit for the Business Support Officer role.
Highlight Soft Skills: Given the emphasis on teamwork and customer service in the job description, be sure to showcase your interpersonal skills. Provide examples of how you've collaborated with teams or supported clients effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Hampshire County Council
✨Showcase Your Analytical Skills
Since the role requires strong analytical skills, be prepared to discuss your experience with complex spreadsheets and data. Bring examples of how you've successfully resolved data quality issues in the past.
✨Demonstrate Customer Service Excellence
Highlight your customer service skills during the interview. Share specific instances where you went above and beyond to assist clients or resolve queries, as this is crucial for the role.
✨Emphasise Team Collaboration
The position involves working closely with various teams. Be ready to talk about your experience in collaborative environments and how you’ve contributed to team efficiency and support.
✨Prepare for Data Correction Scenarios
Expect questions related to data correction and query resolution. Prepare to explain your approach to handling financial record issues and how you ensure accuracy in your work.
