Library Team Assistant (Family and Community Champion) in Basingstoke

As a Library Team Assistant (Family and Community Champion), you’ll play a vital role in supporting families to access services that improve health and well-being. Working at the heart of the community, you’ll help raise awareness and increase take-up of the Healthy Start Scheme, alongside the library’s wider early years, public health and Best Start offer. You’ll ensure families feel welcomed, supported and confident. This is a rewarding, people-focused role, ideal for someone passionate about early years, public health and community engagement, and who enjoys making a real difference. You’ll work across libraries and community settings, building relationships, delivering activities and helping to reduce inequalities for families who need support most.

What you’ll do:

• Promote the Healthy Start Scheme and the library’s wider offer to families, both within libraries and through community outreach.
• Provide guidance to parents and carers on digital applications, helping them navigate online forms and access wider digital support where needed.
• Deliver engaging outreach and early years activities, including workshops, drop-ins and pop-up events.
• Work collaboratively with health visitors, early years teams, schools, community groups and other library colleagues.
• Signpost families to relevant library services and community support and gather feedback to help improve services.

What we’re looking for:

• Experience working with families, children or community groups, or a strong interest in early years and family well-being.
• Excellent communication and interpersonal skills, with a warm, empathetic approach.
• Confidence supporting people with basic digital tasks and online processes.
• Ability to work independently, manage time effectively and support small-scale events and activities.
• A strong commitment to equality, diversity and inclusion, ensuring services are welcoming and accessible to all.

Make a visible, positive impact on families’ health, well-being and access to support. Work in a varied, community-based role with supportive colleagues and strong partnerships. Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental well-being, including 24/7 telephone support, a suite of online resources, and legal and financial advice. Competitive benefits package, including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.

Travel Requirements: You will be required to travel to various locations within Hampshire, and it is essential that you have a current drivers’ licence and access to a reliable vehicle on a regular basis. The post is subject to a Criminal Records Check.

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies. We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.