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- Tasks: Support member engagement, manage onboarding, and oversee office operations.
- Company: Join Hampshire Care Association, a leader in enhancing care services across the region.
- Benefits: Enjoy flexible working, hybrid options, and potential additional leave during Christmas.
- Why this job: Make a real impact in the care sector while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and experience in membership management or customer relations are essential.
- Other info: This role offers exciting opportunities for personal growth and community involvement.
The predicted salary is between 31000 - 35000 ÂŁ per year.
19 hours ago Be among the first 25 applicants
Direct message the job poster from Hampshire Care Association
Chief Executive Officer | Experienced Strategic Communications and Marketing Leader
Membership Manager
Reports to: CEO
Location: Hybrid, with travel across Hampshire, Southampton and Portsmouth.
Contract type: Fixed Term, 18 months
Working pattern: Full time (part time/flexible working considered)
Contract Length: 18 months, fixed-term contract
Please note, HCA usually closes for three days over the Christmas period, during which discretionary additional leave may be granted. This is not guaranteed and is subject to annual review.
Role Purpose
Reporting directly to the Chief Executive Officer, the Membership Manager will play a critical role in supporting HCA’s core operations and strategic goals. This outward-facing role is central to deepening engagement with existing members, driving membership growth, and ensuring our services continue to meet the evolving needs of care providers across the region.
The successful candidate will be a confident communicator with strong organisational skills, capable of building meaningful relationships and delivering high-quality support. This role blends operational delivery with service development and member engagement, making it key to the organisation’s continued growth and impact.
Key Responsibilities
1. Member Support & Relationship Management
Act as the first point of contact for member queries and requests.
Build and maintain strong relationships with member organisations.
Respond to concerns and signpost queries to relevant internal teams.
Track and escalate service issues that impact member satisfaction.
2. Member Onboarding
Coordinate and manage the onboarding process for new member organisations.
Process required onboarding documentation and membership checks.
Deliver welcome materials and introductory communications.
Collect and report on onboarding feedback to improve the experience.
3. CRM & Data Management
Maintain accurate and up-to-date records in the organisation’s CRM system, WhatsApp and social channels.
Generate reports on member engagement, activity, and retention trends.
Create and maintain CRM content such as templates, data fields, and user guides.
Create and add content, including members’ news, surveys, social media, and website updates.
4. Administration & Member Networks
Provide logistical and administrative support for member events and forums.
Track participation and engagement across networks and activities.
Manage action trackers, capture follow-up actions and insights from member interactions to support service planning.
Offer admin support to the CEO.
5. Membership Offers & Service Development
Support the development and implementation of new membership offers, services and projects.
Project manage or lead some member services.
Administer pilot schemes or phased rollouts of new member initiatives.
Ensure new Members offers are reflected in CRM systems and communications materials.
6. Membership Experience & Retention
Monitor member satisfaction through surveys, check-ins, and informal feedback.
Identify trends and pain points affecting the member experience.
Support initiatives to improve engagement, loyalty, and retention.
Champion a member-first approach across all interactions and touchpoints
7. Membership Growth & Promotion
Promote HCA membership to prospective members through outreach, events, and direct engagement. Represent HCA at local forums, events, and meetings to raise the profile of the association.
8. Office Management
Managing office supplies and inventory.
Managing calendars and scheduling meetings.
Supporting team travel travel arrangements.
Liaising with external providers (e.g. fire safety, cleaning, maintenance).
Ensuring the office runs smoothly day to day.
Person Specification
Strong interpersonal and communication skills, both written and verbal.
Experience in membership management, customer relations, and/or stakeholder engagement.
Extremely organised, proactive, and able to manage multiple priorities independently.
Strong IT skills, including Microsoft Office and CRM/database systems.
Confident multitasker.
Collaborative approach with confidence working with lots of different people, on different projects in a responsive way.
Happy to be busy at work.
A commitment to the values of the care sector and improving the lives of those it serves.
Provide administrative support to senior management as needed. Desirable
Experience working in a membership organisation or the social care sector.
Experience supporting events, networks, or communities of practice.
Familiarity with member experience, engagement, or service design principles.
Additional Information
Occasional travel will be required to attend events or meetings.
Flexible, hybrid working.
This position offers an exciting opportunity for individuals passionate about enhancing member experiences while contributing to the overall success of our organisation.
Job Types: Full-time, Part-time, Temporary, Fixed term contract, Temp to perm, Freelance, Volunteer
Pay: ÂŁ37,000.00-ÂŁ39,500.00 per year
Expected hours: 32 – 38 per week
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
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Job function
Administrative
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Industries
Health and Human Services
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Membership and Office Manager employer: Hampshire Care Association
Contact Detail:
Hampshire Care Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership and Office Manager
✨Tip Number 1
Familiarise yourself with the Hampshire Care Association's mission and values. Understanding their focus on enhancing member experiences will help you align your conversations and demonstrate your commitment to their goals during interviews.
✨Tip Number 2
Network with current or former employees of Hampshire Care Association. Engaging with them can provide valuable insights into the organisational culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare specific examples of how you've successfully managed member relationships or improved member engagement in previous roles. This will showcase your relevant experience and ability to contribute to their membership growth.
✨Tip Number 4
Stay updated on trends in the social care sector and membership management. Being knowledgeable about current challenges and opportunities will allow you to speak confidently about how you can support HCA's strategic goals.
We think you need these skills to ace Membership and Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in membership management, customer relations, and stakeholder engagement. Use specific examples that demonstrate your strong organisational skills and ability to manage multiple priorities.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the care sector and how your values align with those of Hampshire Care Association. Mention your experience in building relationships and supporting member engagement, as these are key aspects of the role.
Showcase Communication Skills: Since the role requires strong interpersonal and communication skills, consider including a brief example in your application that illustrates your ability to communicate effectively, whether through written correspondence or face-to-face interactions.
Highlight IT Proficiency: The job mentions the need for strong IT skills, particularly with CRM systems and Microsoft Office. Be sure to include any relevant experience you have with these tools, and if possible, provide examples of how you've used them to improve processes or member experiences.
How to prepare for a job interview at Hampshire Care Association
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of the Membership and Office Manager position. Familiarise yourself with the key tasks such as member support, onboarding, and CRM management. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
As this role requires strong interpersonal skills, prepare examples of how you've effectively communicated with members or stakeholders in the past. Be ready to discuss how you handle queries and build relationships, as these are crucial for success in this position.
✨Demonstrate Organisational Abilities
Highlight your organisational skills by discussing specific instances where you've managed multiple priorities or projects simultaneously. The interviewers will be looking for evidence that you can keep everything running smoothly, especially in a busy environment.
✨Emphasise Your Passion for the Care Sector
Express your commitment to the values of the care sector and improving the lives of those it serves. Share any relevant experiences or motivations that drive your interest in this field, as this will resonate well with the organisation's mission.