Primary Care Senior Administrator in Eastleigh

The Primary Care team is newly formed following a period of reorganisation and so this is an exciting time to join and help shape the way NHS Hampshire & Isle of Wight supports and works with our GP practices. This role is one of four Primary Care Senior Administrators working within the team.

Main duties of the job:

• To provide a comprehensive administration service to the team and GP Practices including supporting key areas of work and being the main point of contact for all queries.
• To assist the Senior Team with day-to-day admin tasks.
• To work with little supervision, prioritise on a daily basis ensuring the smooth operation of the office area and office systems.
• The role also requires handling comprehensive and sensitive information/correspondence, document management and arranging complex meetings.
• To work as a member of a team of Administrators and Support Officers in a flexible and co-operative way, in particular providing support for the other administrators and the wider director team at times of pressure and absence.

This role is suitable for those with NHS experience but also may be a step into the NHS to develop knowledge and skills within the Primary Care team and wider ICB.

Working for our organisation:

We offer excellent employment opportunities to new and existing staff. We aim to be a model employer by embedding best HR practice and to support new ways of working. We pride ourselves on offering good working conditions, job security, lifelong learning, fair pay and benefits, staff involvement and a balance between work and personal life. We enjoy a forward thinking and innovative culture and our vision is to have healthy people, living healthy lives in healthy communities. We understand the only way to deliver this is to have the right people with the right skills.

Here is a summary of some of the benefits and services which are on offer to staff:

• 27 days paid minimum holiday and bank holiday entitlement
• Sick pay policy
• Occupational health services including staff counselling services
• Flexible working and family friendly policies
• Flexible retirement and retirement vouchers

Successful candidates will be subject to a six-month probationary period.

Detailed job description and main responsibilities:

In addition to the duties outlined in the job description, this role will provide effective and efficient administrative support to the primary care contracts function, including but not limited to:

• Maintaining the Primary Care contracts register.
• Supporting the contracts team with Local Enhanced Services contracts, National contracts and the Special Allocations Scheme contract.
• Support Contract & Quality review meetings for GP Federations.
• Support PCN Clinical Director meetings.
• Maintain the GP practice master list.
• Management of the Primary Care generic mailbox.

Person specification:

Knowledge, Training and Experience:

• Educated to GCSE/O level grade C in English or equivalent.
• NVQ 3 in Business Administration/Management or equivalent experience.
• Experience of working in a changing environment.
• Experience of typing and formatting of documents.
• Experience of preparing agendas and taking minutes/notes.
• Experience in complex diary management/planning and organising complex meetings.

Skills and Attributes:

• Ability to work as part of a close-knit team.
• Effective communication skills – verbal and written.
• Have a professional telephone manner.

Planning and Organisational:

• Ability to act on own initiative without supervision.
• Ability to organise and prioritise work whilst being flexible and adaptable in order to meet competing priorities.

Information and Communication Technology:

• Excellent working knowledge of Microsoft Office package/Microsoft Teams.

As a Disability Confident Employer we are working to create a workplace that enables all staff to reach their full potential. As an ICB, we value diversity and are committed to the recruitment and retention of underrepresented minority groups. We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities. We encourage and support our staff to be fully vaccinated against Covid-19 as this remains the best way to protect ourselves, our families, our colleagues, and patients from the virus. We recognise that some candidates for accessibility reasons may use software to support their application. At our Organisation, our selection process ensures we recruit candidates with the right skills and values. We monitor applications and remain alert to misuse that misrepresents abilities including the inappropriate use of AI.