Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face for patients at our Sexual Health and HIV Service.
- Company: Join a dedicated NHS team focused on patient care in Hampshire & Isle of Wight.
- Benefits: Flexible working options available to fit your lifestyle.
- Why this job: Make a real impact by ensuring patients feel welcome and supported.
- Qualifications: GCSEs in English & Maths, plus relevant experience or education required.
- Other info: Ideal for those looking to grow in a supportive healthcare environment.
The predicted salary is between 24000 - 36000 £ per year.
Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to; Hampshire IOW Healthcare NHS Trust, Hampshire and Isle of Wight ICB, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton Foundation Trust, South Central Ambulance Service or Hampshire Hospitals Foundation Trust.
As the first point of contact for patients attending the Sexual Health and HIV Service (SHHS), our Reception Administrators have a critical role in ensuring all our patients feel equally welcome without judgment or prejudice.
The administration team is crucial to the smooth running of the clinical service and key in ensuring that the service remains on a path of continual improvement using Systems Thinking principles and every member of the team has a part to play in delivering a high standard of care to our patients.
Main duties of the job
-
To be the first point of contact for patients attending the clinic.
-
Deal with general enquiries, book appointments as required following standard operating procedures.
-
Use the electronic record system to access patient records in order to update demographic information and manage appointments.
-
Follow agreed processes for dealing with emails, phone calls and written correspondence prioritising both urgency and importance, taking responsibility for signposting or dealing with queries.
-
Photocopying, scanning and electronic filing accurately and securely.
-
Record data accurately and appropriately, mindful of General Data Protection Regulations (GDPR) and Information Governance policies.
-
Gather information from systems / records for statistical collation including DNA reports as requested.
-
Liaising by telephone or in person with patients, colleagues, and other healthcare professionals in a professional, positive, friendly, calm and sympathetic manner, using good judgement to identify requirements in order to pass on information correctly or take appropriate action.
-
Deal with incoming results via post, scan on to the electronic patient record system and distribute accordingly.
-
Promote the Friends and Family Test patient survey to all attendees and ensure any completed forms are processed promptly and appropriately according to local procedure.
-
Prepare health promotion packs for distribution., Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
We are happy to talk Flexible Working – all requests for flexible working options can be discussed as part of the interview process.
Essential
-
English & Maths GCSE, level 4 or equivalent
-
Good general education
-
BTEC or equivalent level knowledge or relevant experience
Desirable
-
RSA 2 Typing or equivalent
-
ECDL or equivalent IT skill & knowledge
Experience
Essential
-
Competent in basic use of IT systems including Microsoft Office
-
Experience of administrative work
-
Experience of working with the public in a customer-focused environment
-
Experience of maintaining digital filing systems & collating information
-
Proven skills in being flexible and adaptable (including ad hoc evening and weekend working) to meet competing priorities
-
Understanding of confidentiality and GDPR / IG regulations
-
Excellent organisational, interpersonal, communication and telephony skills
-
Ability to prioritise and plan ahead
-
Ability to work within a close-knit team
-
Self-motivated
-
Ability to maintain good relationships with colleagues and professional staff
-
Excellent listening skills
-
Understanding of personal health and safety responsibilities
-
Is able to work legally in the UK
-
Hold a valid full driving licence which enables them to legally drive in the UK
© 2024 Talent.com
Reception Administrator employer: Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Contact Detail:
Hampshire and Isle of Wight Healthcare NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Administrator
✨Tip Number 1
Familiarize yourself with the specific NHS Trusts mentioned in the job description. Understanding their values and services will help you align your approach during the interview and demonstrate your commitment to patient care.
✨Tip Number 2
Highlight any previous experience you have in customer service or administrative roles, especially in healthcare settings. Be ready to share examples of how you've handled patient inquiries or managed sensitive information.
✨Tip Number 3
Brush up on your IT skills, particularly with Microsoft Office and electronic record systems. Being able to confidently navigate these tools will show that you're prepared for the technical aspects of the role.
✨Tip Number 4
Prepare to discuss your understanding of confidentiality and GDPR regulations. This is crucial in a healthcare environment, and demonstrating your knowledge will set you apart as a candidate who takes patient privacy seriously.
We think you need these skills to ace Reception Administrator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities of a Reception Administrator. Highlight your relevant experience in customer service and administrative tasks in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job requirements. Emphasize your IT skills, experience in a customer-focused environment, and any relevant qualifications like GCSEs in English and Maths.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing excellent patient care and your understanding of confidentiality and GDPR regulations. Mention specific examples from your past work that demonstrate your organizational and communication skills.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Hampshire and Isle of Wight Healthcare NHS Foundation Trust
✨Show Your Customer Service Skills
As a Reception Administrator, you'll be the first point of contact for patients. Highlight your experience in customer service and how you handle inquiries with empathy and professionalism.
✨Demonstrate IT Proficiency
Make sure to discuss your familiarity with IT systems, especially Microsoft Office. Be prepared to give examples of how you've used technology to improve administrative processes in previous roles.
✨Understand Confidentiality and GDPR
Since you'll be dealing with sensitive patient information, it's crucial to show your understanding of confidentiality and GDPR regulations. Prepare to discuss how you ensure data protection in your work.
✨Emphasize Teamwork and Flexibility
This role requires working closely with a team and being adaptable to changing priorities. Share examples of how you've successfully collaborated with others and managed competing demands in past positions.
